Senior Product Manager, Success Plans - Chicago, IL, United States - Salesforce

Description

About Salesforce
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Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

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The Customer Success Group's (CSG) offer product management team is responsible for Salesforce's Success Plan offer portfolio with which we enable our customers to realize value from their investments in Salesforce products.

We work backward from the customer to address their needs across small business, commercial, and enterprise segments.

The team is the voice of the customer and market to the rest of the CSG organization and we work across all functions (including Sales, Delivery, Marketing, Operations) within CSG as well as the Salesforce product organizations to continuously enhance the Success Plans offer portfolio.

We are seeking a highly motivated and experienced Product Manager to join our Success Plan product management team.

In this role, you will be responsible for ensuring all Success Plans features are available and adapted for Salesforce's Commerce Cloud (CC) products.

Salesforce Commerce Cloud is the global leader of cloud-based commerce solutions that enable the world's most recognized brands to easily design and deploy robust commerce sites and experiences.

Customers use our highly scalable and integrated cloud platform to more quickly launch and manage multiple commerce stores, initiate marketing campaigns and drive commerce traffic on a global scale.

For holidays last year, more than 500M consumers shopped on our Platform.

You will build and manage a prioritized roadmap of Success Plans enhancements for CC that will close Success Plans coverage gaps for existing CC products in market, bring the latest and greatest Success Plans innovations to CC customers and add support for new CC products being launched.

You will collaborate with cross-functional teams, including Product Management, Engineering, Sales, and subject matter experts within Customer Success, to understand these products, their GTM, and customer use cases, translating these to requirements for enhancing existing capabilities of Success Plans.

Define and manage the Success Plans offer roadmap for Commerce Cloud products, ensuring alignment with company goals and customer needs.

Own requirements gathering process, working closely with customers, Sales, Product Management and Customer Success teams to understand needs and pain points.

Represent the voice of the customer throughout the product development lifecycle, consistently incorporating their feedback and requirements into the offer development process.

Coordinate product release communications for various components and work closely with Product Marketing Managers to promote products both internally and externally.

Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events.

Build and maintain strong relationships with key stakeholders, including customers, internal teams, and executive management, to ensure alignment and drive successful outcomes.

Strong technical or Product Management background in B2B or B2C Commerce platforms. Familiarity and experience with Salesforce Commerce Cloud and Salesforce Platform will be a plus

Product Management Experience:
Proven track record of driving product strategy, roadmap development, and successful product launches.

Customer Focus:
Deep understanding of customer needs and a customer-centric approach to product management.

Analytical Skills:
Strong analytical and problem-solving skills to analyze complex data, identify trends, and make data-driven decisions.
A bachelor's degree in Computer Science, Engineering, or a related field is preferred. Equality is a core value at Salesforce.

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation.

We are one of the World's Most Innovative Companies, according to Forbes , we are #1 in PEOPLE 's Top 15 Companies that Care, and are on Fortune's Change the World list.

Our values helped drive our revenue number to $13.

We have a public-facing website that explains our various benefits for:

Financial benefits and perks
Time off and leave policies

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.