Emergency Dispatcher I - Rialto, United States - City of Rialto, CA

Description

Salary : $45, $60,564.00 Annually

Location : Rialto, CA

Job Type: Full-Time

Job Number:

Department: POLICE ADMINISTRATION

Opening Date: 03/15/2023

Closing Date: Continuous

Classification Definition

This recruitment is continuous and may close without further notice.

To learn to perform a variety of dispatching duties in support of public safety emergency services; to receive and route emergency and non-emergency telephone and radio calls; to dispatch police officers to calls for service; to operate a variety of communication equipment including radio, telephone, and computer systems; and to perform a variety of duties relative to assigned areas of responsibility.
Essential Duties and Responsiblities

DISTINGUISHING CHARACTERISTICS

This is the training and entry level class in the Emergency Dispatcher series. This class is distinguished from the Emergency Dispatcher II by the performance of the more routine tasks and duties assigned to positions within the series. Since this class is typically used as a training class, employees may have only limited or no directly related work experience.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from higher level management or supervisory staff.

ESSENTIAL AND MARGINAL FUNCTION STATEMENTSEssential and other important responsibilities and duties may include, but are not limited to, the following:

1. Receive emergency and non-emergency calls for service; dispatch field units to emergency situations.
2. Determine nature and location of call; determine priority of calls and dispatch units accordingly.
3. Provide assistance, information and directions to non-emergency callers.
4. Maintain awareness of field units activity within the computer aided dispatch (CAD) system; communicate with field units through radio in accordance with mandated regulations; maintain status and location of units on patrol.
5. Perform warrant checks as directed by police officers on the scene; relay results to officers.
6. Respond to field personnel resource requests; dispatch necessary resources.
7. Operate a variety of specialized communication equipment in the performance of all job duties including computer terminal with computer aided dispatch software, radio console, scanner and related electronic systems and devices.
8. Maintain logs and record of all calls.
9. Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner.
10. Collect and file information regarding incidents and departmental activity; compile data; prepare and type reports as necessary.
11. Monitor inventory levels of office supplies and equipment; requisition and replenish supplies as necessary.
12. Receive and handle after hours calls not directly related to police services; contact other City departments as needed in order to obtain proper response to citizen concerns and issues.
13. Perform related duties and responsibilities as required.

Minimum Qualifications

EXPERIENCE AND TRAINING GUIDELINES Minimum requirements as a condition of hire:

Training: Equivalent to the completion of the twelfth grade.

Experience:

• Ability to type at a net speed of 40 wpm. TYPING CERTIFICATE MUST BE ATTACHED TO YOUR APPLICATION. THE CERTIFICATE MUST BE DATED WITHIN ONE YEAR OF THE DATE OF YOUR APPLICATION. (ONLINE TYPING CERTIFICATES ARE NOT ACCEPTED).
• Some emergency or non-emergency dispatch experience is desirable.

Knowledge of:

• Operations, services and activities of an emergency dispatching system.
• Rialto area streets, landmarks, and geography.
• English usage, spelling, grammar and punctuation.
• Modern office procedures, methods and computer equipment.
• Pertinent Federal, State and local laws, codes and regulations

Ability to:

• Learn to perform a variety of emergency and non-emergency dispatch duties.
• Learn to react calmly and effectively to emergency situations.
• Learn to respond quickly and efficiently to emergency situations.
• Learn to establish priority of emergency situations.
• Learn to effectively communicate and elicit information from callers.
• Learn to analyze and interpret maps.
• Learn to operate 9-1-1 systems, radio transmitting system, and computer aided dispatch system.
• Learn to respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Prepare and maintain a variety of files, records and reports.
• Type accurately at a speed necessary for successful job performance (40 wpm).
• Understand and follow oral and written instructions.
• Learn to operate a variety of office equipment including a computer, teletype and radio.
• Learn to interpret and apply Federal, State and local policies, procedures, laws, codes and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Maintain mental capacity which allows for effective interaction and communication with others.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities.
• Maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, writing and operating assigned equipment.
• Acclimate to computer software solutions in a timely manner.

Supplemental Information

Background Check Process

All appointments to this position are subject to the successful completion of an in-depth background investigation conducted by the Rialto Police Department as well as a physical examination including a drug screening. The background investigation is a rigorous process. A typical background investigation includes but is not limited to: background interviews with individuals designated by the Rialto Police Department (this may include current and former co-workers, friends, relatives, neighbors, or any other relevant individual), criminal background check, credit check, polygraph examination, and psychological evaluation. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens and repossessions); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call the Police Department Personnel and Training Unit at The following list describes some areas that are covered in the background investigation:

• Your relatives, references, and acquaintances are asked to comment on your suitability for this position.
• The information supplied regarding your educational history is examined and verified.
• You must list a history of your residences.
• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
• Military service records are subject to verification.
• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
• Your criminal, driving, and insurance records are evaluated.

Application Procedure:
A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA Telephone:

Selection Process: .

Selection Process consists of the following:

• Application Review
• Personal History Statement (PHS) and Pre-Investigative Questionnaire (PIQ)
  1. All candidates must submit the required PHS and PIQ to proceed through the selection process.
  2. If you have any questions about these forms, please contact the Rialto Police Department, Personnel and Training Division at or
• The City of Rialto utilizes the POST Entry-Level Dispatcher Selection Test Battery
  1. Applicants may not take the POST Test within 30 calendar days of taking the exam with another department/agency.
• Panel Interview
• Background Investigation
• Conditional Job Offer Interview with the Chief of Police

Veterans Preference Credit Eligibility:
Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: , shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit.

E-Verify:
The City of Rialto is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.

TYPING CERTIFICATE REQUIREMENTS
APPLICANTS MUST ATTACH CERTIFICATE TO THEIR APPLICATION. No Online Typing Certificates will be accepted. The certificate must be issued by an accredited school or agency and dated no earlier than 12 months prior to the date of your application. The certificate must contain the following information:

- Agency's official emblem
- Name of applicant
- Number of net words per minute
- Number of errors
- Date of certificate
- Signature of person certifying the certificate
- Address and telephone number of agency

It is the responsibility of the applicant to ensure that certificates issued by any agency meet the requirements stated above. It is also the responsibility of the applicant to ensure that their certificate is received by the agency.

This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.

RETIREMENT
The California Public Employees' Pension Reform Act (PEPRA), which took effect in January 2013, changes the way CalPERS retirement and health benefits are applied, and places compensation limits on members. The greatest impact is felt by new CalPERS members.

As defined by the PEPRA, a new member includes:

-A member who joined CalPERS prior to January 1, 2013, who, on or after January 1, 2013, is hired by a different CalPERS employer following a break in service of more than six months.

-A new hire who joined CalPERS for the first time on or after January 1, 2013, and who has no prior membership in another California public retirement system.

-A new hire who joins CalPERS for the first time on or after January 1, 2013, and who was a member of another California public retirement system prior to that date, but who is not subject to reciprocity upon joining CalPERS.

All members who don't fall into the definitions above are considered classic members. Classic members will retain the existing benefit enrollment levels for future service with the same employer.

PERS Retirement Employee Cost-Sharing: Safety 9% Non-Safety 8% (Pre-Tax after PERS Contract Amendment effective date regarding cost-sharing)

CAFETERIA PLAN City's contribution to the Cafeteria Plan is $1,400 for Safety employees and $1,300 for Non-Safety employees to go towards the employee's contributions for Health, Vision, and Dental insurance premiums. Effective June 26, 2018 new hires will receive $100 per period "opt-out" allowance for not using City sponsored medical insurance.

LIFE INSURANCE provides a $50,000 double indemnity policy for employee plus dependent coverage ($10,000 for spouse and $5,000 dependent children).

BILINGUAL PAY is paid to employees who successfully pass the bilingual proficiency examination for Spanish ($100/month).

VACATION with pay of 11 working days per year is granted the first through fourth years.

TWELVE HOLIDAYS are observed each year, plus three floating holidays of employee's choice.

SICK LEAVE is accumulated at the rate of one day per month with no maximum amount of accumulation.

SPORTS CENTER usage has been made available; at no cost, to all employees as set forth in the usage guidelines. The facilities include weight room, racquetball and tennis courts, pool, sauna, and Jacuzzi.

DEFERRED COMPENSATION Employees employed for five (5) years or more, effective January 1, 2016, are eligible to receive a flat monthly amount of three hundred dollars
($300) contributed in their behalf by the City. Employees in the unit employed for ten (10) years or more, effective January 1, 2016, are eligible to receive a flat monthly amount of six hundred ($600) contributed in their behalf by the City.

More benefits can be found in the current RPBA MOU.

EMERGENCY SERVICE: All City employees are required to perform assigned Emergency Service duties in the event of an emergency or disaster.

01

Do you meet the requirement of completion of the twelfth grade or equivalent?

• Yes
• No

02

This position requires you to submit a typing certificate (online certificates will not be accepted) with a minimum typing speed of 40 net words per minute (NWPM). What is the typing speed on your certificate?

• Less than 40 WPM
• Equal to 40 WPM or more

03

Typing certificate must be attached to your application to be considered for this position. Did you attach your typing certificate to this application?

• Yes
• No

04

I understand that online typing certificates will not be accepted and if I submit an online typing certificate, my application will be rejected.

• I understand

Required Question