Sales Lead - The Wharf
1 day ago
Job description
PRINCIPAL ACCOUNTABILITIES
- Initiating and developing customer relationships, and resolving customer service issues.
- Working a register to tender sales, make exchanges, refunds, transfers, etc.
- Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals.
- Following and enforcing store policies with customers and employees.
- Merchandise displays, signage, to promote sales.
- Cleanliness and overall store appearance.
- Tags merchandise and double checks for errors or corrections.
- Calculates sales discounts.
- Maintaining inventory and store supply levels.
- Ensuring required store opening and closing duties are complete.
- Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty.
- Communicating with and assisting the Store Manager with any and all operations of the store.
- Special projects as assigned.
- Ability to effectively communicate orally and in writing.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to speak effectively with customers and employees. Speaks clearly and persuasively in positive and negative situations.
- Manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service. Excellent customer service skills.
- Ability to develop solutions to "new problems� and unforeseen issues; Identifies and resolves problems in a timely manner and gathers information.
- Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events.
- Ability to perform basic computer functions and utilize computer system, Retail Pro (point of sale software).
- Prioritizes and plans work activities and uses time efficiently; Ability to multi-task
- Proactively takes initiative in seeking opportunities for improvements and to provide support and assistance
- Excellent follow-through and follow-up
- Ability to work well within a team environment
- Maintains a professional appearance and attitude
- Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
- Ability to work Part Time status (20+ hours) including nights and weekends, occasional over time, and overnight assignments as required.
- Ability to travel as needed to trade shows and the corporate office in Baton Rouge, LA
- Accuracy and thoroughness and monitors own work to ensure quality.
- Ability to work special events (Tent Sales, Trunk Shows, Open House, etc.)
PHYSICAL DEMANDS
- The employee frequently is required to sit, stand, and walk and must have ability to view a computer screen accurately.
- The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 100 pounds.
- The employee must occasionally life and or move up to 200 pounds or more with the assistance of another employee(s).
EDUCATION
- High School Degree or equivalent
COMPENSATION:
- Competitive Pay
- Generous Employee discount
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