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    • Client Services Rep 3 - Orchard Park - IQVIA

    IQVIA
    IQVIA Orchard Park

    1 month ago

    IQVIA background
    Description

    Job Overview

    Under broad guidance, ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship.

    Essential Functions

    Ensure Client Satisfaction:

    • Ensures fulfillment of contract specifications and ad-hoc client requests under supervision.
    • Assists team members to build and maintain effective business relationships with clients to proactively support their needs.

    Deliver Quality Products:

    • Ensures the product deliverable meets the customer's specifications, including timeliness and quality.
    • Reviews and verifies the product deliverable to ensure it meets the customer's expectations.

    Maximize Value for Clients:

    • Partners with account managers and clients to derive optimum value from IQVIA products and services.
    • Explains and expands the usage of current IQVIA deliverables and identifies revenue opportunities within existing clients.

    Communicate Effectively:

    • Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
    • Monitors performance against existing service agreements and ensures client obligations are met.

    Develop In-Depth Understanding:

    • Researches and analyzes client requirements to provide in-depth understanding of the client, specific business line, and/or therapeutic market.
    • Responds to client inquiries that require an in-depth understanding of the client.

    Qualifications

    Education and Experience:

    • Bachelor's Degree Required.
    • Four (4) years of related work experience required.
    • One (1) to two (2) years experience as an IQVIA Client Service Representative preferred.

    Key Skills:

    • Broad knowledge of the concepts, practices, and procedures of the client service representative field.
    • Meeting facilitation, presentation, and training experience.
    • Proficiency in PC applications, such as Excel.

    Other Requirements:

    • Ability to communicate effectively with various levels in the organization (written and oral).
    • Ability to manipulate large transactional databases.
    • Demonstrated problem-solving, analytical, and strong customer service skills.
    • Ability to travel to clients and IQVIA offices as appropriate.

    IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

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Orchard Park