Member Service Representative - Rochester Hills, MI
3 days ago

Job description
Member Service Representative (Teller & Account Services)
Full-Time | Competitive Pay | Branch Operations
Looking for a stable, people-focused career in banking? Join our Credit Union as a Member Service Representative and make a real difference in our members' financial lives.
This is a full-service frontline role where you'll assist members in-branch and by phone, process transactions, open accounts, and recommend solutions that support financial well-being.
If you enjoy helping people, working in a team environment, and delivering accurate, professional service — we'd love to meet you.
What You'll Do
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Process deposits, withdrawals, payments, and other transactions accurately
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Open, close, and maintain consumer accounts
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Assist members in-branch and by phone
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Identify member needs and recommend appropriate products and digital services
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Balance cash drawer and complete end-of-day procedures
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Maintain compliance with banking regulations and credit union policies
What We're Looking For
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Strong customer service and communication skills
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Attention to detail and cash-handling accuracy
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Ability to multitask in a fast-paced environment
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Professional, team-oriented mindset
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Prior teller, retail banking, or cash-handling experience preferred
Compensation & Benefits
We offer a competitive compensation and benefits package, including:
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Medical (BCBSM PPO & HMO options)
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Dental insurance with employer contribution
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Vision coverage
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401(k) with employer match
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Generous Paid Time Off
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Professional development opportunities
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Positive, supportive team environment
If you're ready to grow your career in a mission-driven financial institution that values professionalism, teamwork, and member service, apply today.
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