No more applications are being accepted for this job
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities.
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments.
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
- Plan, organize and delegate daily operational activities against forecasted business volume.
- Recruit, Hire and Onboard new associates.
- Administer and document disciplinary actions and forms.
- Process Payroll
- Assist with month-end closing and assist with invoicing when necessary.
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
- Intervene, assist and document instances of guest or employee incidents.
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
- Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
- Fulfill shift(s) as Manager on Duty as assigned.
- Provide management support and coverage in other areas of hotel (as needed)
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit, staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures Ensure staff is in compliance with Company Appearance and Grooming standards.
- Ensure that the staff is in proper uniform including name tags and in good condition
- Respond to all guest inquiries, complaints and special requests.
- Create work environment where staff are motivated, productive and positive
- Track all of corporate accounts
- Perform other duties that may be assigned by General Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
- A minimum of 2 years' previous hotel operations and leadership experience, to include successful management of medium to large staff
- Previous experience with a major hotel brand is a plus (i.e. Hilton, Marriott).
- Exceptional service orientation, with keen ability to focus and deliver on guest needs
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Familiar with operation of office equipment e.g.- copier, printer, facsimile machine etc.
- Must be able to work flexible shifts
- Must be able to work without constant supervision.
- Required to work desk shifts as needed. PHYSICAL DEMANDS:
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Must be able to stand or sit for an extended periods of time, use arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee frequently is required to walk, climb or balance, talk and hear.
- May be required to regularly lift and/or move objects weighing less than or equal to 25 pounds and infrequently lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations QUALIFICATION STANDARDS:
- High school education required. College degree preferred to support on-the-job effectiveness.
- Minimum one (2) years in a management role in a hotel required.
- Must be able to effectively lead a team
- Available to work when needed, including weekends, holidays, and nights
- Strong managerial skills required; demonstrated initiative, leadership and team building skills are essential.
Assistant General Manager - Hammond, United States - Ascent Hospitality
Description
ESSENTIAL FUNCTIONS
: