Applications Engineer - Alpharetta, GA
1 week ago
Job summary
The role of the Applications Engineer is to provide technical support to the sales team during the sales process with prospective customers and to existing customers once the sales process is complete. Work is primarily tactical or operational in nature but may involve strategic issues.Responsibilities
* First response to any applications question(s) arising during the sales process* Assisting with 3D modeling and design* File preparation before printing including fixing files slicing and setting printing parameters* Operating and maintaining systems in demo or other reference sites* Involved in benchmarking discussions to make sure benchmarks are printed and delivered to meet the prospect's requirement(s)* Packing and shipping benchmarks samples as needed* Post processing finishing samples benchmarks as necessaryInstalling machines at new customer's sitesBeing first response for customer's technical issuesVisiting customer site assisting with machine repair ensuring satisfactionWorking closely other departments for satisfactionReadiness work start-up environment fast growing dynamic companyWorking Massivit CRM system monitoring reporting statusBenchmarks appropriately utilize leverage resources drive resultsExecute key initiatives communicated by managementJob description
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