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- English/Spanish a plus.
Application Specialist - Minneapolis, United States - Internet Brands
Description
Company:
Premier Disability ServicesT erms: Full-Time. This is an hourly, non-exempt position. Hours of operation are Mondaythrough Friday 8:00 am - 8:30 pm
About Us:
Premier Disability Services, LLC is a full-service Social Security Disability advocacy firm.
We assist individuals in successfully obtaining their Social Security Disability benefits.
About the RoleThe application specialist assists claimants with completing the Security Disability application, byasking a series of personal questions to obtain necessary information about their disability andqualifications for disability benefits.
Calls typically last 30-45 minutes, and the applicationspecialist must demonstrate patience and empathy. The application specialist must ensure thatthe application is completed fully and accurately.Responsibilities:
Completes the online application for the claimant.
Asks a series of personal medical questions.
Uses several systems to complete the process. Website, internal, and order managementsystems.
Demonstrate Empathy, Compassion, and Patience.
Maintain confidentiality of sensitive informationMeet productivity and quality goals.
Use of call management software to answer calls, adhere to specified schedule, and breaks.
Qualifications:
Previous experience in a call center environment.
Customer service orientated with demonstrated ability to show empathy.
Excellent written and verbal communication skillsMust be patient and inclined to help others.
Must be detail oriented.
Ability to achieve high productivity and quality standards.
Proficient working knowledge of Windows OS, Internet, and associated software.
BILINGUAL