- Installs, configures, troubleshoots, and maintains moderately complex to complex customer hardware and software to support the agency network printer devices and supporting administrative systems. Ensures rigorous application of information security standards. Primary administrator of PrinterLogic, Managed Print, and printer infrastructure. Additional systems include Olympus printer portal in support of the agency EHR solution. Process and coordinate departmental requests for printer moves and setup. Works with other IT Staff and program area staff in to support agency printer needs.
- Diagnoses and repairs moderately to complex problems in response to customer reported incidents. Proactive and timely resolution to tickets based on the severity of the issue. Provide tier 2 and tier 3 support of printer systems assigned and contact vendor to submit Service Requests and Incident Tickets to resolution. Coordinate with other IT staff and vendors to troubleshoot and resolve highly complex printer related software and hardware issues. Assist with identifying and troubleshooting end point device printer issues to resolution. Document and track in agency ITSM.
- Maintains good relations with agency management, customers, vendors, and IT staff. Serves as a liaison to customers and IT staff to meet agency printer needs and tracking of those printer assets. Assist with developing deployment schedule and logistics. Monitor printer usage and billing. Work with program areas and Accounts Receivable to confirm staff usage and discrepancies requiring remediation.
- Provides advice and direction to agency on purchases associated with printer devices and services. Researches and provides evaluation of trends and patterns in customer support requirements. Assists with developing and maintaining customer support policies, procedures, standards and training materials.
- Directs the preparation of project reports for customers. Assesses project progress and is held accountable for results. Coordinates, designs and maintains documentation, printer standards, and service catalog.
- Other duties as assigned.
- Bachelor's degree in computer science or related field and 3 yrs. work experience in information technology (IT).
- Associate degree in computer science or related field and 5 yrs. work experience in IT
- High school diploma and 7 yrs. experience in IT.
- Strong understanding of Windows Desktop OS and knowledge of iOS, and M365/O365 software applications.
- Knowledge of network concepts, active directory, bitlocker, and desktop imaging and patching.
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- 2 weeks paid parental leave
- State Retirement Plan and Deferred Compensation Programs
- REMOTE WORK: The option to work partially remote is available after six (6) months of employment if it applies to the position.
- Yes
- No
- Yes
- No
- Yes
- No
- State NeoGov website )
- LinkedIn, Twitter, Facebook
- Employee Referral/Agency Recruiter
- College Job Board
- External Job Board (SC Works, Indeed, Association)
- Other
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
Central Office Laboratory Sr. Endpoint Technician - Richland, United States - State of South Carolina
Description
Salary: $54, $101,712.00 AnnuallyLocation : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 164054/ /DPH
Agency: DHEC-CO/COS
Opening Date: 04/22/2024
Closing Date: 5/6/2024 11:59 PM Eastern
Class Code:: AM66
Position Number::
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Normal Work Schedule (Other):: Monday - Friday (8:30 - 5:00)
Pay Band: Band 7
Hiring Range - Min.: $66,000.00
Hiring Range - Max.: $75,000.00
Opening Date: 04/18/2024
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: If you meet the requirements of the position and would like to be considered, you must submit a state application online. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment. Applications will be accepted until 11:59 p.m. on the stated closing date.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Careers at DHEC: Work that makes a difference
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
Under limited supervision, the Managed Print Administrator and Coordinator administers and supports printer devices utilized by the agency. Assist with the configuration, implementation, consultation, documentation, and tracking of IT printer assets and their related systems in accordance with Agency procedures and guidelines. Serves as primary administrator for agency network printers, printer infrastructure, and management of these devices. Diagnoses and repairs complex problems in response to customer-reported incidents. Promote and support collaborative services through customer service, continuous improvement, device life cycle, and tracking of customer service requests to resolution meeting service level agreement timeframes. Adhere to State and agency IT Security polices and standards.
Minimum and Additional Requirements
State Minimum Requirements: A bachelor's degree and experience in automated information or communication system design, installation, operation, or repair. Related experience may be substituted for the bachelor's degree on a year-for-year basis.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Agency Additional Requirements: Knowledge of IT development, implementation, and documentation in an enterprise network environment. Knowledge of IT techniques to provide support of computer hardware and software, mobile devices and peripherals deployed in an enterprise environment. Ability to establish working relationships with work teams and customers. Ability to communicate effectively both orally and in writing.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Preferred Qualifications
Additional Comments
DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
SC DHEC is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
The South Carolina Department of Health and Environmental Control offers an exceptional benefits package for FTE positions that includes:
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement.
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10 year driving record. I have read and acknowledge the above statement.
How did you hear about this position?
Are you a current or former SCDHEC employee?
If offered this position, will you be willing to accept a salary between $66,000 -$75,000 annually?
Do you have a bachelor's degree and experience in automated information or communication system design, installation, operation, or repair. or related experience that may be substituted for the bachelor's degree on a year-for-year basis?
Do you have experience with PrinterLogic?
Do you have experience with Managed Print?
If yes, please describe and include solution and number of printers managed.
11
Do you have experience with Olympus Printer Portal?
Do you have experience supporting printer infrastructure?
If yes, please describe.
Required Question