Call Agent, Bureau of Customer Support - New York, NY
1 month ago

Job summary
The Call Center delivers enhanced customer service to the people of New York City by providing a single point of entry for all Department information and services. The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups.Responsibilities
- Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail.
- Guide customers on how to check the status of orders placed using the E-vital status portal or by sending an e-mail to the appropriate department for status.
Job description
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