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  • Loan Operations Manager - Miami - MSH

    MSH
    MSH Miami

    3 weeks ago

    Default job background
    Description

    The Loan Operations Manager plays a critical role in ensuring the smooth operation of loan activities, including booking, servicing, escrow, insurance, accounting, and specialized loan servicing across various loan products.

    Key Responsibilities:

    • Manage all aspects of the Loan Servicing unit, ensuring timely and accurate registration of loan transactions in the Bank's CORE system.
    • Implement effective quality control measures to ensure accuracy of high-risk fields related to booked transactions.
    • Oversee loan servicing functions, processing loan payments, payoffs, advances, maintenance, index and interest rate changes, adjustable rate loan servicing, and more.
    • Ensure timely and accurate servicing of escrow loan accounts, including disbursements and analysis for Commercial and Consumer loans.
    • Monitor and manage applicable insurance protecting the loan portfolio, including oversight of lender placement and flood monitoring programs.
    • Lead regulatory processes, including credit bureau reporting, regulation X, PMI servicing, flood insurance compliance, periodic statements, payment practices, and customer complaints.
    • Collaborate in recruitment and selection, conducting interviews, providing feedback, and ensuring onboarding aligns with departmental needs.
    • Maintain employee motivation, engagement, and recognition, inspiring commitment and integrity while modeling cultural values and positive behaviors.

    Requirements:

    • Bachelor's Degree in Business, Finance, or related field preferred
    • 5-7 years of advanced experience in Loan Servicing with proven track record of managing loan servicing processes, regulatory compliance, and operational excellence
    • Understanding of Loan Systems a must

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Loan operations manager