Desktop Engineer-ServiceNow - Grand Rapids, United States - iMPact Business Group

Description

Job Description

Our client is a nationally recognized not-for-profit health system, offering a full continuum of health services through their health plan, medical group, and hospital group.

Our client is looking for a Desktop Engineer.

Location: Remote (VDI - Virtual Desktop Infrastructure access to be provided)

The length of this contract is set for 7 months.

Must Have:

• Provide end user customer support / ticket management and with the following:
  • Desktop engineering experience.
  • Windows 10/11
  • GPO experience (Desktop shortcut - Group Policy)
  • Experience with executing deployments via SCCM and managing work/tasks via ServiceNow

Job Summary:

• Under minimal supervision, responsible for research, design, installation, integration, support and optimization of a variety of technologies as a part of the information technology infrastructure and applications environment.
• Designs, implements and maintains high-performing, highly available systems to meet the customers' functional and cost requirements, as defined by the overall system architecture specifications and in accordance with the service level and/or operation level agreements.
• Performs work on new project installations, system/infrastructure upgrades, and system/infrastructure performance management.
• Contributes to process and system support documentation.
• Competent to work with systems and infrastructure within a diverse technology portfolio, but at times requires guidance from others.
• Maintains knowledge of end user devices and integration with equipment, networking concepts (such as TCPIP, WINS, DNS, DHCP), Windows Server and Desktop platforms, Enterprise Directories, storage subsystems and relational databases.

Job Requirements

Qualifications:

• Required Associate's Degree or equivalent
• Preferred Bachelor's Degree
• 2 years of experience typically gained through skills/knowledge/abilities Experience in systems engineering (designing, implementing and supporting system and infrastructure services), with exposure to the complete systems development lifecycle (requirements gathering, design, development, testing, implementation, support and service level measurement)