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    Product Application Engineer - Minneapolis, United States - Legrand AV, Inc.

    Legrand AV, Inc.
    Legrand AV, Inc. Minneapolis, United States

    3 weeks ago

    Default job background
    Description
    Thank you for your interest in becoming part of the team at Legrand

    GENERAL PURPOSE

    The Product Application Engineer is responsible for providing high-level technical support and diagnosis of the Company's products and resources to customers and sales team members placing inquiries via phone, email or other communication channels to ensure that the proper products are specified into projects, as well as resolving issues or problems that arise.

    This position supports new product development by acting as a liaison between the product development team, sales team, and customer support.


    DUTIES AND ACCOUNTABILITIES
    Act as the technical expert for the Company's products, assisting customers and technical support
    specialists in the configuration, installation and troubleshooting of products
    Collaborate with the Marketing Department to postaccurate and timelytechnical information on the website
    Provide expert product advice to Customer Care team regarding the company's products in coordination with product management and product development teams in support of customer needs
    Provide system designsupportthat requires pre and post sales assistance, analyzing and managing customer project risk and ensuring customer satisfaction
    Deep understanding of power, power sequencing, and power distribution for various applications including audio video, data, broadcast and security
    The primary recipient of customer calls that fall outside of the normal day-to-day technical product/application questions with a focus on tier two and three tech support
    Proactively research and initiate solutions to remedy problems fromour customers and sales
    Perform software/hardware validation for current and future products
    Act as a primary technicalresource to CustomerCareteam membersregarding technical and application queries.
    Respond to customer non-technical problems ina timely fashion
    Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
    Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
    Maintain current knowledge of company products and processes through training and other available resources
    Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations.
    Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability

    JOB REQUIREMENTS

    Essential Knowledge, Skills and Abilities Required:
    High degree of mechanical aptitude and knowledge of technical needs in the AV field
    Ability to interpret standards, specifications, procedures, drawings, and other technical documentation
    Analytical ability to make accurate product feature comparisons
    Ability to multi-task and manage several duties simultaneously is essential
    Demonstrated customer-focus orientation
    Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills
    Strong attention to detail, organizationand follow-through skills
    Strong problem-solving skills
    High degree of professionalismincluding flexibility and willingness to change schedules to meet customer needs
    Proven ability to work independently and as a member of a team
    High degree of confidence and resourcefulness
    Proven reliability - attendance and punctuality
    Advancedpersonal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
    Strong 10-key and keyboarding skills

    Minimum Education and Experience Required:
    Associates or technical degree with a minimumof two (2) years of experience in a position requiring interpretation of technical drawings or product specifications, or a combination of relevant education and experience
    CTS Certification


    Special Job Requirements:
    Must be available for extended, varied work hours based on business need

    Preferred Qualifications:
    Bachelor's Degree inengineering or technical field
    Previous experience with SAP applicationand contact management (ACD) system
    WORKING CONDITIONS/PHYSICAL DEMANDS

    While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.

    Ability to lift up to 50 pounds with assistance
    General office and product/manufacturing environment
    Long-distance or air travel as needed - not to exceed 10% travel

    Note:

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

    Legrand is proud to be an Equal Opportunity Employer.

    You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status.

    We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

    If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply
    Legrand is an equal employment opportunity employer.
    For California residents, please see the link for the . California law requires that we provide you this notice about the collection and use of your personal Information.

    #J-18808-Ljbffr
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