- Answer all inbound calls promptly and professionally
- Respond to voicemail and web inquiries in a timely manner
- Enter all leads into the CRM system immediately
- Track referral sources (PPC, SEO, referral partners, etc.)
- Provide accurate information regarding levels of care and services
- Escalate urgent or high-risk situations to clinical leadership
- Conduct structured pre-admission screening calls
- Gather demographic, insurance, and clinical background information
- Determine preliminary appropriateness for services
- Schedule intake assessments (onsite or virtual)
- Send confirmation and reminder communications
- Initiate the intake process prior to the admission date
- Send electronic intake packets and required forms
- Ensure completion of all required documentation prior to evaluation whenever possible
- Follow up on missing or incomplete forms
- Confirm ID, insurance cards, and required documentation are obtained
- Coordinate with clinical and billing teams to ensure readiness
- Call clients 1 day and 1 hour prior to scheduled admissions
- Confirm appointment time, location, and expectations
- Follow up with no-shows promptly
- Re-engage warm leads and pending admissions
- Maintain active communication until client admission or case closure
- All inbound inquiries answered or returned within 5 minutes whenever possible
- 100% of leads entered into CRM
- All scheduled admissions receive required reminders
- High intake packet completion rate prior to arrival
- Reduction in no-show rate
- Accurate documentation and clean handoff to clinical team
- Excellent verbal communication skills
- Strong organizational and time management skills
- Ability to remain calm and professional when speaking with individuals in crisis
- Detail-oriented and process-driven
- Comfortable requesting documentation and following up persistently
- Ability to work in a fast-paced environment
- Experience in behavioral health or healthcare admissions
- Experience in call center or intake coordination
- Familiarity with CRM systems and electronic health records
- Basic understanding of insurance verification (preferred but not required)
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Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY · Schedule: Monday - Friday 8:00am - 5:00pm · Location: ...
Detroit, MI1 week ago
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This Hospice Intake Coordinator collaborates with referral sources to coordinate the initiation of admission into the hospice program. · Licensed Practical Nurse OR Registered Nurse with current license in the state of Michigan · Two years of hospice experience preferred · ...
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The Probate Pro is seeking an intake coordinator at its Royal Oak, MI office. · Maintain file management of all files in our client management system · Maintain file management of files we refer to other attorneys · ...
Royal Oak, MI1 month ago
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Taylor, MI3 weeks ago
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Manages patient intake process including team management and insurance verification. · ...
Novi, MI1 month ago
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Job Summary:The Central Intake Coordinator oversees the referral management process to help coordinate and ensure census and case mix goals are achieved. · Responsibilities:Oversight of the referral management process · ...
Harper Woods, MI1 month ago
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· Responsible for coordinating all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. · ...
Southfield, MI $38,000 - $62,000 (USD) per year1 week ago
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· Job description · Patient Intake Coordinator · About Sciometrix · At Sciometrix, our goal is to deliver the best-ever personalized care with utmost compassion enabling patients to lead healthier and happier lives. Our commitment to innovation in healthcare technology drives us ...
Royal Oak, Michigan, USA3 days ago
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GENERAL SUMMARY: · Coordination of an effective and efficient process for admissions to the IP Behavioral Health Unit at PGH to ensure the admission meets accepted clinical admission criteria and has appropriate authorization from the payer. · Hours 3pm-11pm · PRINCIPAL DUTIES AN ...
Pontiac, MI1 week ago
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+Job Summary · Reports to Nurse Manager-Intake & Admissions.Combines clinical, regulatory and hospital acceptance criteria knowledge · +Ccoordinate with non-clinical intake representatives · +Graduation from an accredited school of nursing. · +One (1) year of Behavioral Health c ...
Wyandotte Full time1 month ago
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· Job description · Bilingual Patient Intake Coordinator (Spanish) · About Sciometrix · At Sciometrix, our goal is to deliver the best-ever personalized care with utmost compassion enabling patients to lead healthier and happier lives. Our commitment to innovation in healthcare ...
Royal Oak, Michigan, USA3 days ago
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The Home Health Intake Coordinator ensures that the patients receive the care they need in a timely manner. They are responsible for the timely and accurate entry of a variety of data for the intake of patients. The Home Health Intake Coordinator facilitates patient admission to ...
Bingham Farms Full time1 month ago
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We are seeking a highly organized and detail-oriented individual to join our team as a Home Health Intake Coordinator. As part of our interdisciplinary team, you will be responsible for coordinating patient care services in a timely manner. · Maintaining accurate records of patie ...
Southfield $21.50 - $25.50 (USD)1 month ago
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The Intake Social Worker Coordinator is responsible for completing the intake process for PACE Southeast Michigan (PACE SEMI), including initial home visits and assessments. · ...
Southfield1 month ago
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The Hospice/Homecare Intake Coordinator at University Home Care in Livonia, MI manages patient admissions and ensures a smooth intake process for individuals requiring hospice care/homecare. · Coordinate patient admissions into the hospice/homecare program · ...
Livonia, MI1 month ago
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Job Posting: Full-Time Intake Coordinator · Location: McCaskill Family Services, 409 Plymouth, MI 48170 · Schedule: Full-Time, M-F 9-5pm. · About the Role · We are seeking a highly organized, compassionate Intake Coordinator to serve as the first point of contact for new patients ...
Plymouth, MI $41,000 - $72,000 (USD) per year Full time1 week ago
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· Optimal Care is where your dedication meets a rewarding career. · As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families ever ...
Bingham Farms, MI $42,000 - $65,000 (USD) per year5 days ago
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Job Summary: · University Home Care is seeking a motivated and organized individual to join our team as a Home Care Intake/Staffing Coordinator. MUST Have office experience preferably Home Care. This is a contractor healthcare/medical job located in Livonia, Michigan. As an indiv ...
Livonia3 days ago
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We here at Pure Psychiatry of Michigan PLLC are looking for Full Time Medical Office Assistant New Patient Intake Coordinator to join our growing team. · We value hard working individuals with exemplary patient care skills who are willing to serve a vast diverse population of cli ...
Canton, MI1 month ago
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University Home Care busca un individuo motivado y organizado para unirse a su equipo como Coordinador de Intake/Estafeta en Home Care. El candidato debe tener experiencia en oficina, preferiblemente en Home Care. · ...
Livonia, MI2 weeks ago
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The Intake Coordinator position is part of Trinity Health At Home's Customer Care Center (C3). Our Intake Coordinators are responsible for communicating, coordinating and documenting care for the transition of patients to home-based services.} · Associate's degree preferred, High ...
Livonia Full time2 weeks ago
Admissions & Intake Coordinator - Wayne - Provive Wellness
Description
Admissions & Intake CoordinatorAbout Provive Wellness
Provive Wellness is a behavioral health organization providing Partial Hospitalization (PHP), Intensive Outpatient (IOP), and Outpatient (OP) programs for individuals struggling with mental health and substance use disorders. Our mission is to treat the root causes of symptoms while delivering structured, professional, and compassionate care.
We are seeking a highly organized, empathetic, and process-driven Admissions & Intake Coordinator to serve as the first point of contact for individuals and families seeking help.
Position Overview
The Admissions & Intake Coordinator is responsible for managing all inbound inquiries generated through marketing, referrals, and direct outreach. This individual will answer calls, conduct initial screenings, schedule assessments, coordinate pre-admission documentation, and ensure all required intake forms are completed prior to admission.
This is a mission-critical role that directly impacts client access to care, compliance readiness, and census growth.
Key Responsibilities
Inbound Call & Lead Management
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Hospice Intake Coordinator, LPN
Only for registered members Detroit, MI
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Hospice Intake Coordinator, LPN
Full time Only for registered members Detroit
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Intake Coordinator
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Intake Coordinator
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Intake Coordinator
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Central Intake Coordinator
Only for registered members Harper Woods, MI
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Intake/Scheduling Coordinator
Only for registered members Southfield, MI
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Patient Intake Coordinator
Only for registered members Royal Oak, Michigan, USA
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Intake Coordinator Afternoons
Only for registered members Pontiac, MI
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Behavioral Health Intake Coordinator
Full time Only for registered members Wyandotte
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Bilingual Patient Intake Coordinator
Only for registered members Royal Oak, Michigan, USA
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Home Health Intake Coordinator
Full time Only for registered members Bingham Farms
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Home Health Intake Coordinator
Only for registered members Southfield
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Intake Social Worker Coordinator
Only for registered members Southfield
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Hospice/Homecare Intake Coordinator
Only for registered members Livonia, MI
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Full-Time Intake Coordinator
Full time Only for registered members Plymouth, MI
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Home Health Intake Coordinator
Only for registered members Bingham Farms, MI
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Home Care Intake/Staffing Coordinator
Only for registered members Livonia
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Medical Office Assistant/Intake Coordinator
Only for registered members Canton, MI
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Home Care Intake/Staffing Coordinator
Only for registered members Livonia, MI
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Full-Time Home Health Intake coordinator
Full time Only for registered members Livonia