Customer Service Representative - Cincinnati - Keycafe

    Keycafe
    Keycafe Cincinnati

    1 day ago

    $30,500 - $57,000 (USD) per year *
    Description

    Bilingual Customer Service Representative

    We're looking for a Bilingual Customer Service Representative to deliver world-class support for our global users.

    You'll troubleshoot technical issues, guide customers through product features, and ensure a seamless experience across phone, chat, and email. This role requires exceptional communication, strong problem-solving skills, and a deep sense of ownership and reliability.

    You'll be part of a growing SaaS/IoT company whose SmartBox key management system powers secure operations for businesses in over 30 countries.

    Responsibilities:

    • Provide prompt, friendly, and accurate support in English and French across phone, chat, and email.
    • Troubleshoot both software and hardware issues, escalating complex cases when necessary.
    • Manage and prioritize multiple tickets simultaneously in a high-volume environment.
    • Guide customers through setup, configuration, and feature use of Keycafe's SmartBox system.
    • Document solutions and identify recurring technical issues for process improvement.
    • Collaborate with internal teams to ensure customer feedback helps shape better products.
    • Participate in support projects to continuously improve the department's tools, workflows, and knowledge base.
    • Maintain calm and professionalism while handling irate or urgent customer situations.
    * This salary range is an estimation made by beBee
  • Only for registered members Cincinnati, OH

    Imagine Your Future with Us Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning traini ...

  • Only for registered members Cincinnati, OH $35,000 - $55,000 (USD) per year

    The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. · Serves as the primar ...

  • Only for registered members Cincinnati, OH $33,280 - $69,120 (USD) per year

    We are seeking Customer Service Representatives for multiple positions available with a leading health insurance company in Cincinnati, Ohio. · ...

  • Only for registered members Cincinnati $41,600 - $84,800 (USD) per year

    The Customer Service Representative is responsible for professionally responding to customer's information requests, job orders, and special needs to ensure the success of each job and a high level of customer satisfaction. · Responding to requests from customers in a timely and ...

  • Only for registered members Cincinnati, OH $40,000 - $60,000 (USD) per year

    The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, hand ...

  • Only for registered members Cincinnati, OH · Customer Service $40,000 - $65,000 (USD) per year

    The Client Service Representative delivers a superior client experience by identifying, troubleshooting, and assisting the client's needs.The Client Service Representative delivers a superior client experience by identifying, troubleshooting, and assisting the client's needs. ...

  • Insight Global Cincinnati $35,000 - $65,000 (USD) per year

    Customer Service Representative · This role involves handling inbound service calls for existing clients regarding payments, annuities, life insurance, and beneficiaries. The customer service consultant will deliver exceptional service and support while building positive relation ...

  • Only for registered members Cincinnati, OH $28,500 - $31,000 (USD) per year

    Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. ...

  • Encore Talent Solutions Cincinnati $37,000 - $63,000 (USD) per year

    We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role is responsible for managing daily customer interactions, reviewing contracts, entering and acknowledging orders, and ensuring a seamless customer experience. · Serve as the ...

  • Only for registered members Cincinnati, Ohio $25,000 - $55,000 (USD) per year

    U-Haul is searching for friendly motivated people as Customer Service Representative. · ...

  • Only for registered members Cincinnati, OH $45,000 - $55,000 (USD) per year

    The Member Service Representative serves as the primary point of contact for members of the credit union handling a variety of inquiries and transactions via inbound calls. The Member Service Representative maintains high levels of member satisfaction and provides essential suppo ...

  • Only for registered members Cincinnati, OH $31,200 - $63,000 (USD) per year

    We are looking for employees who enjoy working with people and helping them solve problems. · Be the initial contact with current as well as prospective customers. · Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. · ...

  • Community Choice Financial Family of Brands Cincinnati $42,000 - $72,000 (USD) per year

    Your Opportunity: Customer Service Representative · CheckSmart  · Cincinnati, OH · As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need—right when they need it the most. You'll play a pivotal role in our fast-pa ...

  • Only for registered members Cincinnati, OH $40,000 - $60,000 (USD) per year

    The Client Services Representative (CSR) is an entry-point to the Client Services team at L&E Research supporting daily facility operations and ensuring clients receive excellent service. · ...

  • Only for registered members Cincinnati, OH $56,000 - $60,000 (USD) per year

    We are looking for a Customer Service Representative to join our dynamic and client-focused team in Cincinnati. The ideal candidate will play a key role in ensuring a seamless customer experience by providing prompt, accurate, and courteous support. · Respond to customer inquirie ...

  • Only for registered members Cincinnati, OH Full time $40,000 - $55,000 (USD) per year

    The Client Services Representative (CSR) is the entry point to the Client Services team at L&E Research. In this highly visible, client-facing role, the CSR supports daily facility operations and ensures our market research clients and respondents receive excellent service and ho ...

  • Only for registered members Cincinnati, OH $40,000 - $80,000 (USD) per year

    As a Customer Service Representative, youll be the first point of contact for clients and customers, ensuring every interaction is positive and professional. · ...

  • Only for registered members Cincinnati, OH $45,000 - $65,000 (USD) per year

    The Customer Service Representative is the primary internal customer facing representative of the Cincinnati Lifting Center. Perform various customer activities including answering incoming calls and web requests for products and services, direct calls to specialists, service tec ...

  • Only for registered members Cincinnati, OH $23,000 - $34,000 (USD) per year

    This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and ...

  • Only for registered members Cincinnati $35,000 - $70,000 (USD) per year

    As a Customer Service Representative, youll be the first point of contact for clients and customers, ensuring every interaction is positive and professional. · ...

  • Only for registered members Cincinnati, OH $52,000 - $56,000 (USD) per year

    We are seeking a professional and motivated Customer Service Representative to join our dynamic team. The ideal candidate will play a key role in ensuring an exceptional customer experience by providing timely support, managing client inquiries, and maintaining smooth communicati ...

Jobs
>
Customer service representative
>
Customer service representative in Cincinnati