Customer Care - Raleigh, United States - Diamonds Direct

Description

Summary

The Customer Care Professional at Diamonds Direct serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction. They will be responsible for accepting all jewelry for repair, assist the sales team with customer orders while directly addressing any concerns, and facilitate the delivery of merchandise to customers to ensure their experience is unlike any other

What is the Upside?

·Investment in your career development

·Exposure to all other departments within our organization

·A family-oriented culture unlike any other

What makes a successful Customer Care Professional?

·Ability to maintain composure in a high pressure, fast-paced environment

·Good listener and communicator

·Organized and good at multi-tasking

·Comfortable at handling phone calls and in person correspondence

·Professional and welcoming presentation

·Demonstrates attention to detail and has a sense of urgency

·A passion for the jewelry industry

Requirements

·Previous customer service experience

·Experience in a luxury retail environment preferred

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