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    Sportsbook Supervisor-Full Time - Reno, United States - William Hill Sportsbook

    William Hill Sportsbook
    William Hill Sportsbook Reno, United States

    4 days ago

    Default job background
    Full time
    Description
    WELCOME TO THE EMPIRE Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Sportsbook.

    Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

    BEHOLD Reporting to the Sportsbook Manager, you will be face of our sportsbook operations.

    By providing a high level of customer service, to both regulars and "novice bettors", you will ensure everyone is made to feel welcome.

    As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.


    What You Will Do:
    Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book

    Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control

    Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book

    Mentor employees to help them become better ticket writers

    Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors

    Handle escalated customer complaints/issues as needed

    Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations


    What You Will Need:
    Prior work experience in a sports book is highly preferred

    Ability to motivate, lead, and mentor staff members

    Strong communication skills, both written and verbal

    Professional appearance and demeanor

    Self-starter attitude who shows initiative

    Committed to delivering a high level of customer service


    Physical Requirements:
    Must be able to stand for extended periods of time.

    Must be able to lift, pull or push 25 lbs.

    Must be able write for extended periods of time.

    Must be able to twist, bend or reach with no significant boundaries.

    This position may be exposed to a smoke-filled environment


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

    They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


    As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete background check upon offer acceptance.

    Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities.



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