Head of Customer Experience and Operations - Dallas
3 weeks ago
Job summary
VacationRenterisseekingarigorous,data-drivenHeadofCustomerExperienceandOperationswithastrongfocusonservicequality,operationalefficiency,andriskmitigationacrossthefullcustomercycle.Responsibilities
- BuildandonerateUnifiedcustomercaresystemacrossallchannels.
- Implementroutingrulesthatprioritizebytopic,value,andurgencywithconsistentSLAs.
Job description
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