Fraud Review Specialist - Charlotte, United States - Randstad USA

Description

Join our team as a Deposit Transaction Fraud Review Specialist We are seeking individuals who excel in research-focused roles and have a keen eye for detail. In this position, you will be responsible for reviewing deposit transaction fraud cases, evaluating check negotiations, and making informed decisions to ensure the integrity of our banking operations. If you have excellent investigative skills and enjoy working in a dynamic environment, we encourage you to apply today and become part of our team Must be open to working either: Fri, Sat, Sun, Mon 9am-8pm (4 days/10 hours) OR Tues - Sat 12pm-9pm

salary: $ $19 per hour
shift: First
work hours: 9 AM - 9 PM
education: High School

Responsibilities

• Review deposit transaction fraud cases with a focus on research
• Evaluate check negotiations across various channels (ATM, mobile, OTC) to ensure payments
• Utilize research tools to make informed decisions on check payments or returns
• Document all decisions and processes related to returning checks
• Communicate with banks regarding potential return checks
• Place holds on funds to facilitate check returns
• Investigate accounts as needed for fraud detection
• Determine retention decisions based on customer risk assessment
• Handle outbound calls as necessary, primarily for obtaining information from banks or advising customers on account closures
• Case-based approach with no set number of calls required
  
  The essential functions of this role include:
  
• working weekends
  Skills
• Fraud Investigation
• Customer Service
• Customer support
• check negotiation
• Fraud and Claims
• Claims Processing
• Claims
• Research
• Investigation
• Certified Fraud Examiner
• Banking Operations
  Qualifications
• Years of experience: 1 year
• Experience level: Entry Level
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  Applications accepted on ongoing basis until filled.