Service Delivery Manager - Homebased - USA: Texas

Only for registered members Homebased - USA: Texas, United States

1 week ago

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Job summary

The Service Delivery Manager is responsible for the end-to-end management and successful delivery of Operations and Maintenance services for North American Back Office, Customer Service Center (CSC), and Tolling customers.

Responsibilities

  • Drive and manage service delivery performance to ensure continuous improvement and customer satisfaction.
  • Supervise internal teams and external service providers to meet SLAs and KPIs.
  • Lead cross-functional teams in process improvement, project management, change management best practices.

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