- Provides excellent customer service to both internal and external customers
- Provides individual customized services to customers
- Learns about customers' financial situations and needs and provides advice about the bank's products and services
- Works with customers to help them establish new accounts
- Works with customers to provide consumer lending needs
- Works with customers to provide support across all digital banking channels
- Provides customers with account updates on a timely basis
- Assists other bank staff in helping customers as needed, including teller functions
- Communicates in a straightforward and assertive fashion
- Updates relevant people with timely information
- Listens carefully to what others are saying
- Respects and considers all opinions, even counter-opinions
- Assumes responsibility for mistakes and failures
- Demonstrates consistency between what is said and what is done
- Behaves according to sound ethical and legal standards
- Is respectful of others
- Balances individual goals with team goals
- Builds and maintains productive relationships with people throughout the organization
- Maintains composure in frustrating situations
- Demonstrations flexibility in working with others
- Adapts to help others adapt to change
- Effectively responds to customer needs
- Answers customer questions and fully addresses their concerns
- Quickly and practically solves customer's problems
- Demonstrates appropriate discretion; keeps confidential information private
- Demonstrates good interpersonal communication and presentation skills
- Manages difficult customer situations and treats others with respect
- Maintains a neat and professional appearance
- Demonstrates a consistently high level of professional judgment
- Provides customers with accurate and reliable financial information
- Demonstrates strong customer service and communication skills
- Maintains independent and objectivity in carrying out job responsibilities
- Develops strong relationships with existing customers
- Projects a good impression of the bank and its integrity
- Uses contacts in the business community to produce business for the bank
- Can think quickly and develop practical solutions to problems
- Cross-sells the bank's products and services to customers
- Refers bank customers to specialists in other product areas, as needed
- General business and financial knowledge
- Relationship Manager job knowledge
- Knowledge of department-related financial services regulations and compliance
- Knowledge of fraud: prevention and detection
- Knowledge of all digital banking channels
- Strong knowledge of the company's products, services and policies
- Knowledge of payment systems and ACH as well as their applicable regulatory requirements
- High School diploma or equivalent.
- 2-3 years customer service/sales experience preferred.
- This job requires skills needed in a typical office environment. This includes computer skills as well as utilization of office equipment.
-
Velocity Enterprises Pleasant View Village, United StatesPleasant View Village is seeking a MarTech Expert to join our Consumer Engagement & Membership Team. In this role, you will be responsible for managing three different Loyalty Platforms, as well as Direct Marketing and Customer Analytics for C&A. · You will work closely with all ...
-
Relationship Manager
3 weeks ago
Home Bank SB Mooresville, United StatesSCOPE · The primary responsibilities of this position are to provide individualized customized services. Other responsibilities include assisting other bank staff in helping customers, as needed. · AREA OF RESPONSIBILITY: · Customer Service · Provides excellent customer service t ...
-
Relationship Manager
2 weeks ago
Home Bank SB Mooresville, United StatesJob Description · Job DescriptionSCOPE · The primary responsibilities of this position are to provide individualized customized services. Other responsibilities include assisting other bank staff in helping customers, as needed. · AREA OF RESPONSIBILITY: · Customer Service · Prov ...
-
Relationship Manager
3 weeks ago
Solana Star LLC Indianapolis, United StatesJob Description · Job DescriptionAre you passionate about driving growth and connecting with potential customers? Solana Star LLC is seeking a highly motivated and results-driven Relationship Manager to join our company. As our Relationship Manager, you will be the central point ...
-
Relationship Manager
1 week ago
My Coi LLC Indianapolis, United StatesJob Description · Job DescriptionmyCOI is growing. Join the Movement. #myCOIvibe · Relationship Manager · U.S. Remote · Company Description: · myCOI ) is an early industry-leader in the insurance technology space providing an innovative SaaS solution for tracking, processing, and ...
-
Relationship Manager
2 weeks ago
Solana Star LLC Indianapolis, United StatesJob Description · Job DescriptionAre you passionate about driving growth and connecting with potential customers? Solana Star LLC is seeking a highly motivated and results-driven Relationship Manager to join our company. As our Relationship Manager, you will be the central point ...
-
Relationship Manager
2 weeks ago
Capital One Indianapolis, United States Full timeLocations: Sales - IN - Indianapolis, United States of America, Indianapolis, Indiana · Relationship Manager - Customer Growth, Business Cards & Payments (Cincinnati, and Indianapolis) · Territory: Major areas: Southwestern Ohio, Central Indiana, West Central Indiana, and East Ce ...
-
Spectrum Dynamics Cloverdale, United StatesAbout confera GmbH: · We are an independent consulting company for company pension schemes. Our focus is on occupational pension schemes. Employers receive a complete service package for occupational pension schemes from us. With our own actuarial department, we create expert opi ...
-
Senior Relationship Manager
1 week ago
Heartland Marion, United StatesOverview · The Relationship Manager is the catalyst behind Heartland's success as an organization. As a consultative sales professional, the Relationship Manager is responsible for driving revenue growth and bringing in net new business from prospects. Relationship Managers set ...
-
Client Relationship Manager
3 weeks ago
BCforward Indianapolis, United StatesBC Forward, the largest minority owned Staffing and Solutions Firm in the United States is in search of an initiative-taking and highly organized Client Relationship Manager (CRM). · Position Title: Client Relationship Manager · Location: Onsite, Indianapolis, IN 46280 · Anticip ...
-
Relationship Development Manager
3 weeks ago
Solution Tree Bloomington, United StatesThis positionis 100% Remote Work · Solution Tree · About Us: · Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K–12 educators to raise student achievement through a wide range of services and products including e ...
-
Relationship Manager I
3 weeks ago
PNC Monroe, United States Full timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
-
Relationship Manager I
3 weeks ago
PNC Carmel, United States Full timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
-
Relationship Manager I
1 week ago
PNC Carmel, United States Full timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
-
Commercial Relationship Manager
1 week ago
Everwise Credit Union Carmel, United StatesCommercial Relationship Manager · We are searching for an experienced Commercial Relationship Manager. · Indianapolis, Indiana · Position Summary: · The Commercial Relationship Manager will develop and oversee a Commercial Loan Portfolio, focusing on the growth and development ...
-
Spectrum Ventures Solsberry, United StatesYour Responsibilities · You will be responsible for initiating new and developing existing customer relationships and projects in the automotive and OEM sector. · In addition, you will also have access to existing customers and acquire new projects from them. · After successfully ...
-
Sales Assistant
5 days ago
Horizon Group Paragon, IN, United States Freelance**Join our team at one of our specialty stores in Germany as a Sales Assistant / Customer Advisor (m/f/d)** · **Your responsibilities:** · - As a Sales Assistant / Customer Advisor (m/f/d), you will be the first point of contact for our customers in the store and actively maintai ...
-
Infinity Systems Morgantown, IN, United States Freelance**Sales Representative: B2B Consulting and Sales (m/f/d)** · - **HANDELSBLATT MEDIA GROUP GMBH & CO. KG,** a company of Dieter von Holtzbrinck Medien, is the leading media company for economic and financial information in Germany and Europe. With major brands such as Handelsblatt ...
-
Clinic Director
4 days ago
ATI Physical Therapy Martinsville, United States Full timeOverview: · This location offers a sign-on bonus in addition to $25k Loan Reimbursement · S tronger Together: · ATI is the largest outpatient orthopedic physical therapy company under one brand, growing to over 900 locations in 24 states. We continue to preserve our friendly ...
-
Director, Marketing
1 week ago
Genesis HealthCare Township of Monroe, United StatesHealthcare is evolving. Patients and their families expect more from healthcare centers and team members - they expect a well-evaluated, personalized quality of service that meets them where they are. They expect skilled practitioners and experts that push the boundaries of ordin ...
Call Center Relationship Manager - Martinsville, United States - Home Bank SB
2 weeks ago
Description
Job Description
Job DescriptionSCOPE
The primary responsibilities of this position are to provide individualized customized services. Other responsibilities include assisting other bank staff in helping customers, as needed.
AREA OF RESPONSIBILITY:
Customer Service
COMPETENCIES:
Communicating
Demonstrating Integrity
Working with Others
Adapting to Change
Client Service
Representing the Bank
Professional Excellence
Business Development
JOB KNOWLEDGE:
COMPLIANCE
All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.
SUPERVISORY RESPONSIBILITIES
This position does not require supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
POSITION TYPE
This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 6:00 pm and Saturdays 8:00 am to 12:00 pm. This position regularly requires long hours and frequent weekend work.
TRAVEL
Travel is not expected for this position.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EDUCATION AND OTHER REQUIREMENTS: