Customer Service Representative - Jefferson City, MO

Only for registered members Jefferson City, MO, United States

3 weeks ago

Job summary

At Missouri Farm Bureau Insurance, we're more than just an insurance company — we're a trusted partner and a community advocate serving families and businesses across Missouri. As part of the state's largest general farm organization, we blend decades of industry expertise with a mission-driven approach to protect what matters most to our members.

We are seeking for Customer Service Representatives who will serve as reliable points of contact for members by answering questions, processing policy changes and payments, providing clear friendly support.

The ideal candidate will be able to build strong relationships with members collaborate with agents and team members proactively identify opportunities to improve service deliver the trusted personalized experience that Missouri Farm Bureau is known for.

Responsibilities:

Maintain established office hours provide professional friendly customer service in person by phone greet customers determine needs provide information refer inquiries as appropriate answer route calls take detailed messages respond to customer questions promptly process incoming outgoing mail schedule appointments for agents maintain accurate client files records office documentation receive process balance daily financial transactions accordance procedures prepare process insurance-related documents correspondence applications endorsements reports gather input information insurance quotes assist policy servicing within non-licensed guidelines support agents supervisors regional leadership administrative operational tasks promote Missouri Farm Bureau programs services member benefits assist membership drives county board meetings event planning volunteer activities attend required meetings training sessions maintain clean organized office environment perform other duties assigned.

Job description

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Customer Service Representative - Jefferson City, MO

Job summary

Responsibilities:

Job description

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