Lead Career Coach, Refugee Services - Boston, United States - Jewish Vocational Service.

Description

Job Description

Job DescriptionPosition Summary: Under the direction of the Manager of Refugee Services, the Lead Career Coach initiates, strengthens, and sustains key employer and community partnerships; supervises and supports direct service staff; and oversees programming that serves refugees and immigrants seeking rapid employment and Vocational English for Speakers of Other Languages (VESOL) classes. The Lead Career Coach also provides direct services including high-quality career counseling, training, and job placement assistance to refugee and immigrant participants in the greater Boston area.

This individual must have experience working with people from diverse backgrounds. Program participants include refugees from Afghanistan, Haiti, Ukraine, and other countries who recently resettled in Massachusetts; immigrant parents who are receiving public benefits (TANF/TAFDC), and other individuals eligible for Massachusetts Refugee Resettlement Program employment services.

ESSENTIAL JOB FUNCTIONS:

Build Relationships, Collaboration, and Teamwork

• Supports and promotes the mission and philosophy of JVS both internally and outside the agency
• Establishes relationships with key stakeholders (clients, employers, partner organizations, funders) and works collaboratively in a structured and on-going manner
• Takes ownership of the Lead Career Coach role as a leader for JVS staff, clients, and partners
• Models expected behaviors for JVS staff, clients, and volunteers
• Works collaboratively with and encourages collaboration between JVS teams and team members to ensure agency performance goals are met
• Plans and promotes professional development to maintain the proficiency of staff members in job placement techniques and the use of new methods and technology to meet placement objectives
• Creates a work environment where all staff and clients feel heard, can express ideas, learn, problem solve and succeed

Adapting To Change

• Generates strategy and solutions in response to unforeseen and planned changes, setbacks and challenges
• Flexibility to staff learning styles, and sets appropriate limits to ensure all staff perform successfully to meet program goals
• Assists program staff in areas of difficulty and provides additional support when needed

Contribute To Program Success

• Hires, trains, and supervises program staff
• Provides all supervisees with a written annual evaluation meeting all agency deadlines for the process
• Establishes, tracks and meets program dashboard indicators (ex. enrollment, placements, retention, skill attainment, client satisfaction, staff skill development, staff retention, staff performance)
• Maintains up-to-date knowledge of current workforce development trends, local labor market information, job listings, training opportunities, and support services
• Promotes and develops employment opportunities consistent with the participant's vocational goals, interests, and skills
• Provides oversight of marketing, assessment, enrollment, and delivery of services
• Increases internal and external visibility of programs
• Evaluates program performance regularly and provide course correction when necessary

Administrative/Communication:

• Communicate regularly with the Supervisor to ensure successful program performance
• Provides leadership in resolving disagreements and conflict in a professional and productive manner
• Ensures that all key program data is entered accurately, completely, and on time into relevant data tracking systems
• Develops and submits regular program performance reports to JVS leadership, funders, evaluators, and other stakeholders
• Develops and updates program-related forms and procedures on an ongoing basis
• Performs other duties as requested

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Associate's or Bachelor's Degree in a related field
• 1-3 years of experience in workforce development, coaching, or related field
• Minimum of 2 years of program/contract management and supervisory experience preferred
• Proficiency in a language spoken by program participants is strongly preferred (i.e. Arabic, Dari, French, Haitian Creole, Pashto, Portuguese, Russian, Spanish, Somali, Swahili, Ukrainian)
• Ability to analyze course outcomes and propose means to achieve desired outcomes, if appropriate
• Strong interpersonal, communication, and organizational skills
• Ability to work independently and as part of a team
• Ability to work effectively with staff and clients from diverse cultural, socio-economic, ethnic, and educational backgrounds
• Demonstrated effective presentation and facilitation skills
• Knowledge of refugee or immigrant services, Department of Transitional Assistance programs, community resources, and web-based resources preferred
• Strong working knowledge of Microsoft Office Suite

KEY COMPETENCIES:

• Program Development
• Program Oversight
• Managing Staff
• Quality Improvement
• Leadership
• Promotes Agency
• Initiative
• Building Relationships, Collaboration, and Teamwork
• Adapting to Change
• Accountability and Results Focused
• Communication Skills
• Cultural Competency and Respect
• Planning/Organizing

WORKING CONDITIONS:

Frequent meetings with clients, staff, and partners (i.e. employers, funders). Frequent travel by public transportation to employer locations. Will attend occasional off-site meetings with partner organizations in and around the greater Boston area. Service delivery is currently hybrid (in-person at JVS offices and remotely online) and is subject to change.

JVS CULTURE: At JVS, we are strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.