Tier 2 Technical Support Specialist - birmingham - PANGEATWO

PANGEATWO birmingham

6 days ago

Description

Tier 2 Technical Support Specialist

Providing advanced technical support requires a unique blend of technical expertise, strong problem-solving skills, and excellent customer service.

Key Responsibilities

Resolve complex technical issues related to server, storage, network infrastructure, and Microsoft 365 applications.
Conduct on-site service calls as needed to address client requirements.
Contribute to business growth through exceptional technical expertise and customer service.
Manage time and leave efficiently using designated tools.
Address client complaints promptly and professionally.

Required Qualifications

Minimum 5+ years of experience in IT with a proven track record of providing advanced technical support.
Strong understanding of server, storage, and network administration.
Expertise in Microsoft/Office 365 administration, including Exchange, Azure AD, and Office Suite.
Proficiency in RMM tools.
Microsoft Certifications are preferred.
Excellent communication and interpersonal skills are essential for interacting with clients and colleagues.
Able to work independently and collaboratively, providing constructive feedback.
Strong problem-solving and analytical skills are necessary for diagnosing and resolving complex technical issues.
Commitment to continuous learning and professional development is required.

This position requires US Citizenship or a Green Card due to the client's sponsorship policies.

Only candidates with the required experience will be considered at this time.

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