Service Delivery Project Coordinator - Herndon, United States - Intellect Solutions
Description
>> Service Delivery Project Coordinator (Remote Role) Service Delivery Project Coordinator (Remote Role) Summary Title:Service Delivery Project Coordinator (Remote Role)ID:10139Location:Herndon, VADepartment:Information Technology Description Job Description:
Delivering service that meets SLA and delights the customer
Developing strong internal and external relationships
Cost control through a proactive financial approach
Assisting the Service Delivery Manager in the transforming and growing the business
**Operational responsibilities**
Act as a customer and internal point of contact for assigned contracts
Be responsible for the effective co-ordination of external / internal queries / escalations
Ensure feedback from the client is sent to the management team to drive the improvement of services
Support of asset management database to agreed data quality levels
Carry out quality checks to ensure quality standards are maintained
Track the performance against SLAs and KPIs;
Act as a centre of reference for out client's systems
Responsible for coordinating end to end Move Add Change Delete process
Liaise between customer and the Supply Chain and logistics teams.
Maintain a Process and Procedure manual
Plan Service Improvement, including Root Cause Analysis
Coordinate and gather Financial data for monthly billing reconciliation
Contribute to the P&L performance through cost control and innovation
Provide necessary support for contract change management
Maintain customer relationships
Participate in team meetings and general inputs in day to day improvements
The management of emails, phone calls to be done professionally and timely
Maintain standards when using Hub sites.
Other duties as required