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    Technical Customer Service Representative - Fort Worth, United States - Frontline Source Group

    Frontline Source Group
    Frontline Source Group Fort Worth, United States

    3 weeks ago

    Default job background
    Description

    Our busy and growing client in Fort Worth, TX is looking for a
    Technical Customer Service Representative on a contract basis through the end of the year.


    Company Profile:
    Company known for its passion for technology and commitment to quality
    In business over 50 years


    Technical Customer Service Representative Role:


    In this role, you will be responsible for assisting customers over the phone and via email with questions, issues, and troubleshooting.

    Provide a professional, cheery, and exceptional customer service experience
    Answer inbound calls and emails from customers and potential customers on service-related topics
    Make outbound calls for follow up with customers
    Respond quickly and professionally to email inquiries
    Responsible for processing Return Merchandise Authorizations



    Technical Customer Service Representative Background Profile:
    High School diploma or the equivalent
    2+ years' experience working in a call center environment providing exceptional customer service and assisting with troubleshooting issues
    Trouble shooting experience is necessary
    Excellent verbal and written communication skills
    Experience in a mechanical or automotive industry is a plus, but not required

    Technical experience assisting customers and helping troubleshoot issues is required and could be from fields such as cell phone providers, automotive industry, industrial tools/household hardware, etc.

    Experience with MS Office Suite – specifically Word, Excel and Outlook
    Strong data entry and typing skills
    Ability to multi-task, provide excellent customer service, and calm a frustrated customer


    Features and Benefits while
    On Contract:

    We go beyond the basic staffing agency offerings You can see the extensive list of benefits on our website under the Candidate "Benefits" tab.

    Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.


    Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
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