Product Support Analyst - Charlotte, United States - Highbridge Consulting LLC

Description

A top-tier fin-tech client is seeking a seasoned Product Support Analyst in Charlotte, NC.

Implementation Analyst - Restaurant Point of Sales

• Provides front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation.
• Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions.
• Works directly with client to manage initial access.
• Supports data map and transfer data, including database setup of such things as products, menus, inventory, integrations, and configuration.
• Creates required process documents
• Trains or coordinates training for client users.
• Tests and troubleshoots functionality of installed systems Identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• Works directly with clients on-site or provide installation support remotely. 50% travel estimated Onsite position based in Charlotte, NC

• Restaurant operations
• Restaurant Information technology
• Restaurant installations (hardware and software)

• Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
• Typically Minimum 4 Years Related Experience Experience in POS system integration, implementations, and conversions preferred.
• Restaurant Experience (helpful) - Quick Service, Table Server, Bartender, Restaurant Mgt.