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    HVAC General Manager - Melbourne, United States - W3Global Inc

    W3Global Inc
    W3Global Inc Melbourne, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Summary

    The General Manager is responsible for all operations management activities, including creating, monitoring, evaluating, and implementing strategies to obtain optimum efficiency and economy of operations and maximize profits. This role has direct oversight of the business leadership team and financial performance.

    Essential Duties and Responsibilities

    The essential functions include, but are not limited to, the following:


    • Build short and long-term goals for the company in partnership with CompanyLeadership


    • Lead daily/weekly meetings with Department Managers and Service Teams to drive performance.


    • Identify and establish the use of KPI's to track performance.


    • Manage the utilization of materials, and manpower to optimize profitability.


    • Implement Quality Control standards and procedures for Installation/Repair Activities


    • Ensure Compliance with Safety and Regulatory Standards and Regulations


    • Partner with Service Teams on problem-solving activities


    • Implement processes and metrics for all aspects of sales process - lead generation, lead qualification, consultative sales process, pipeline/CRM management, deal closing


    • Manage Budget and Forecasting process to achieve revenue and profitability goals


    • Implement and Track Key Performance Indicators in adherence to budget


    • Lead, mentor and develop diverse team of technicians, support staff and managers


    • Utilize quarterly and annual review process to develop team


    • Address customer concerns, feedback, and inquiries promptly to uphold the company's reputation for excellence.


    • Ensure timely procurement of materials and equipment at competitive prices.


    • Implement Company Services preferred Vendor program


    • Implement and enforce safety protocols to maintain a safe working environment for employees and clients.


    • Carrying out additional duties assigned by Regional VP.

    Supervisor Responsibilities of this Role

    Oversees the management team of assigned businesses. Carries out supervisory responsibilities in accordance with organization policies and applicable laws. Responsibilities include staff selection, establishing expectations/goals, employee development, planning, assigning, and directing work; appraising performance; rewarding, and resolving employee concerns.


    • Directly responsible for the teams in the respective area.


    • Provides ongoing training to applicable staff to develop and encourage their technical and operational performance.


    • Meets with appropriate staff on a timely basis for performance evaluations and communication of Company goals.

    Success Factors and Performance Indicators

    The General Manager's success will be measured by many factors pertaining to the job, including, but not limited to:


    • Leadership: Demonstrated ability to lead others and get results through others.


    • Planning - Ability to think ahead and plan over 1 to 3 months.


    • Management - Ability to organize and manage multiple priorities.


    • Procedure and Process - Champion the belief and adherence to procedures and processes.


    • Problem analysis and problem resolution at both strategic and tactical levels.


    • Commitment to Company values.

    They will have primary responsibility for the following KPIs set by the Regional VP:

    1. Budgeted Sales Revenue

    2. Average Gross Margin

    3. Membership Business Growth

    4. Additional: Daikin Growth

    Minimum Qualifications


    • Bachelor's degree in business, or a related field OR a minimum of four years in a similar role.


    • Computer literacy, including Microsoft Office Suite


    • HVAC industry-specific experience preferred.


    • Minimum of 3 years management experience in a matrixed organization


    • Excellent oral, written, and interpersonal communication skills

    Physical Demands and Work Environment

    Physical Demands:


    • Sitting for long periods of time


    • Typing for long periods of time


    • Ability to lift, push, and pull up to 50 lbs.


    • Talking on the telephone for long periods of time


    • Needs use of voice, eyesight both near and distance

    Working Environment:


    • Normal Conditioned Office environment


    • Occasional work in the field exposed to the elements.

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