- Processes customer orders
- Enters live orders online in real time.
- Enters electronic, paper, and manual orders online in real time.
- Recommends increases in size of order and delivery expectations.
- Quotes prices according to uniform pricing strategy and current market pricing.
- Tracks order exceptions and maintains as needed.
- Enters direct vendor to customer orders.
- Evaluates needs/opportunities and matches them with Veseris' products/services and promotes monthly product promotions.
- Is resourceful: considers full range of options to find a creative solution and makes decisions to resolve the situation.
- Establishes communication with designated Operations, Sales, MPU and Credit contacts to ensure timely responses to fulfillment issues.
- Builds and sustains long-term customer partnerships
- Makes the business relationship mutually beneficial
- Cultivates rapport with customer
- Responsive to customer needs (return messages, timely follow-through)
- Maintains up-to-date information on customers (contacts, products, requirements, etc.)
- Fulfil customer's expectations with realistic commitments
- Serves as a resource to customers by sharing useful information (regulations, safety, product knowledge, market trends, pricing)
- Satisfies customer requests for product, pricing, order information, and samples
- Actively maintains and services all customers
- With input of Management, participates in joint sales calls with sales representative as needed
- Recognizes and responds to new/additional opportunities at existing customers
- Displays effective interpersonal and communication skills (internal / external)
- Delivers information in terms customers and associates understand
- Achieves mutual understanding by summarizing and reviewing orders
- Actively listens
- Communicates in a professional manner both verbally and in written form
- Responds in a timely manner to customer tasks/requests and confirms completion when appropriate
- Demonstrates knowledge of Veseris
- Understands Mission, Vision, Guiding Values, The Veseris Edge
- Understands policies and procedures
- Identifies people in the organization who can provide customer with requested information
- Demonstrates understanding of Veseris' products and services and quality process
- Teamwork: collaborates with team members
- Seeks good communication and cooperation within Veseris' organization
- Coordinates all routine aspects of customer orders, requests, inquiries, and shipments
- Identifies and uses internal resources as needed to complete tasks
- Is receptive / flexible / adaptable to change
- Knows our go-to-market strategies and works with assigned team to implement and align these strategies with yearly (team) goals
- Understands about local competitors and their services and communicates any market changes
- Resolves problems / nonconformances quickly (internal / external)
- Uncovers and verifies problems / nonconformances
- Probes for all details on expressed concerns
- Persists until all causes are identified and assists in resolution
- Develops and presets solutions quickly
- Anticipates potential problems and proactively works to avoid them
- Understands customer's business
- Knows industry needs and trends
- Responds to specific customer requirements
- Participates in educational opportunities to expand industry knowledge (Supplier webinars, ProTraining, Recertification meetings, etc.)
- Processes all administrative tasks
- Completes all paperwork, reports, and administrative tasks in a timely, complete, and accurate manner.
- Understands and adheres to local, state, and federal regulatory requirements / policies / guidelines
- Adheres to all operational safety protocols and policies
- Completes all required safety trainings and documentation
- Participates in Spot It & Stop It program
- Follows all safety protocols when operating equipment (electric/gas/manual)
- Problem Solving
- Price quotes within established guidelines
- Resolves customer problems
- Communication and active listening skills
- Telephone skills
- Knowledge of Veseris products, services, and the industries we serve
- Problem-solving
- Ability to prioritize and multi-task
- Keyboarding and basic PC skills
- General knowledge of Microsoft software
- General knowledge of math skills pertaining to volume conversions and pricing
- Ability to work independently and/or in a team environment
- Face-to-Face customer service
- Education/Training:
- Bachelor's degree, or equivalent experience, preferred, and demonstrated performance of appropriate entry level skills.
- High school diploma
- Physical Demands/Environmental Conditions:
- Sitting for extended periods of time
- Potential exposure to hazardous substances
- High stress level
- Various roles depending on location type: HUB, stand-a-lone, number of CSRs
- Ability to receive, count, stock inventory as well as pull orders for customers
- May need to lift/handle up to 50LB consistently to meet daily location requirements
- Exposure to heat and cold temperatures if working in a warehouse
- Append Skills Matrix
-
CSR Manager
1 week ago
West Coast Animal Hospital San Diego, United StatesJob Description · Job Description Salary: 25-35 · WHO IS WEST COAST ANIMAL HOSPITAL? · WCAH is an AAHA, privately owned, small animal practice of 9 DVMs. We are dedicated to employee growth, open communication, and employee satisfaction. · Staff culture is a huge priority for us ...
-
Dispatcher/CSR
6 days ago
Radford Overhead Doors Inc San Diego, United StatesJob Description · Job DescriptionMajor functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing warranty claims and supporting field service technicia ...
-
Veterinary CSR Lead
1 week ago
Westcoast Ltd. San Diego, United StatesWHO IS WEST COAST ANIMAL HOSPITAL?WCAH is an AAHA, privately owned, small animal practice of 9 DVMs. We are dedicated to employee growth, open communication, and employee satisfaction.Staff culture is a huge priority for us. We are looking for someone to join our hard working, ha ...
-
Service Plumber
2 weeks ago
CSR Plumbing San Diego, United StatesCSR Plumbing in San Diego, CA is actively seeking a full-time Service Plumber to perform both residential and commercial plumbing work, including repairing leaks, clearing stoppages, and installing or replacing fixtures. Are you a skilled professional with a positive, team-orient ...
-
Csr Manager
2 weeks ago
West Coast Animal Hospital San Diego, United StatesWHO IS WEST COAST ANIMAL HOSPITAL? · WCAH is an AAHA, privately owned, small animal practice of 9 DVMs. We are dedicated to employee growth, open communication, and employee satisfaction. · Staff culture is a huge priority for us. We are looking for someone to join our hard worki ...
-
Service Plumber
2 weeks ago
CSR Plumbing San Diego, United StatesJob Description · Job DescriptionCSR Plumbing in San Diego, CA is actively seeking a full-time Service Plumber to perform both residential and commercial plumbing work, including repairing leaks, clearing stoppages, and installing or replacing fixtures. Are you a skilled professi ...
-
Engaging Csr
1 week ago
Uptown Animal Hospital San Diego, United StatesWe are seeking a Customer Service Representative to join our family owned practice in the heart of Hillcrest. ABC Veterinary Hospital Uptown is a growing and newly remodeled practice that sees routine appointments as well as orthopedics and emergencies · Preferred applicants woul ...
-
Veterinary Csr Lead
3 weeks ago
West Coast Animal Hospital San Diego, United StatesWHO IS WEST COAST ANIMAL HOSPITAL? · WCAH is an AAHA, privately owned, small animal practice of 9 DVMs. We are dedicated to employee growth, open communication, and employee satisfaction. · Staff culture is a huge priority for us. We are looking for someone to join our hard worki ...
-
Csr - Customer Service Representative
1 week ago
Beverage Factory San Diego, United StatesJob Title: Customer Service Representative · Company: Beverage Factory · Location: 8510 Miralani Dr · Job Summary: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our organization, you will be r ...
-
Ashley Furniture Industries San Diego, United States Full timeFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, an ...
-
Csr - Customer Service Representative
3 weeks ago
Chevron Vista, United StatesCASHIER,STOCKING,CLEANING, DEPENDABLE,ON TIME · **Job Types**: Full-time, Part-time · Pay: From $16.00 per hour · Shift: · - 8 hour shift · - Day shift · - Night shift · Weekly day range: · - Weekends as needed · Application Question(s): · - Are you of legal age to sell alcohol a ...
-
CSR Representative/Front Office Assistant
6 days ago
DF Grafix Inc Poway, United StatesJob Description · Job DescriptionFast pace printing company (Silk screen and Embroidery) looking for a full-time CSR Representative to start immediately. Please contact us via phone for initial interview. Located in Business Park in Poway off Scripps Poway Parkway. · Monday-Frida ...
-
Lead Customer Service Rep
2 weeks ago
Westlake Financial Services San Diego, United States Full timeSummary: The Lead CSR provides leadership and coaching to the assigned team by monitoring employee-customer interactions for quality and accuracy. Ensures team workload, deadlines, and customer service objectives are met and customer service representatives are informed of all pr ...
-
Locum Physician
2 weeks ago
LocumJobsOnline San Diego, United States Full timeLocumJobsOnline is working with All Star Healthcare Solutions to find a qualified Otolaryngology MD in California · About The Position · All Star Healthcare Solutions is seeking an Otolaryngologist to assist with locums coverage in North Dakota. · Start: ASAC · Clinic 3 Days/Wk, ...
-
Locum Physician
1 week ago
LocumJobsOnline San Diego, United States Full timeLocumJobsOnline is working with All Star Healthcare Solutions to find a qualified Otolaryngology MD in California · About The Position · All Star Healthcare Solutions is seeking an Otolaryngologist to assist with locums coverage in North Dakota. · Start: ASAC · Clinic 3 Days/Wk, ...
-
Install Coordinator/csr
5 days ago
Carini Home Services El Cajon, United States_**Position Summary**:_ · This position is responsible for scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support customer service and/or other office functions. · - **Essential Duties a ...
-
Director Medical Writing
2 weeks ago
Partnology San Diego, United StatesAn exciting and innovative clinical-stage biopharmaceutical company dedicated to the development of first-in-class cellular immunotherapies for patients with cancer and autoimmune disease is looking for a Director of Medical/Technical Writing to join the Regulatory team and lead ...
-
Customer Service Representative
2 weeks ago
Patterson San Diego, United States Full timePatterson isn't just a place to work, it's a partner that cares about your success. · One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating e ...
-
Customer Service Representative
3 weeks ago
Soapy Joe's Group Inc. San Diego, United StatesJob TypeFull-time, Part-timeDescriptionPosition SummaryWe are looking for energetic, motivated employees that like to have fun at work. At Soapy Joe's many of our entry level positions are full time positions with flexible hours. This means you are eligible for benefits, vacation ...
-
Customer Service Representative
2 weeks ago
Southern California Veterinary Dental Specialties Inc San Diego, United StatesJob Description · Job DescriptionVeterinary Dental Specialties is looking to hire a customer service representative for our San Diego practice. We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our ex ...
csr i - San Diego, United States - Veseris
Description
Job Type
Full-time
Description
Primary Purpose:
Handles all customer service activities including order taking, handling orders from end to end, providing a single point of contact to provide a consistent customer experience, coordinating order fulfillment, providing necessary information to customer, and problem resolution. Assists in building profitable sales by enhancing customer satisfaction and confidence. Also, as appropriate, suggests order changes/additions based on customer buying patterns and gathers market intelligence. Assist operations department.
The information contained in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Specific Duties and Responsibilities:
Difficult: Resolve problems for dissatisfied customers so that the confidence in Veseris is restored.
Decision-Making Authority
Specialized Knowledge/Skills:
Entry Requirements
The Skills Matrix outlines the behaviors necessary to move to the next CSR level. The employee must have demonstrated the ability to master the behaviors of the CSR I level before promotion and have a minimum of two years in the CSR I position.
Functional Area CSR I
Required Behaviors
Teamwork Ability to interact effectively with all co-workers.
Contributes to positive work environment.
Sales Support Provides timely responses to inquiries from sales team.
Ability to identify possible cross sales and up sell opportunities and begin sales conversations with customers.
Demonstrates basic product, market, and competitive knowledge and begins initial research into customer requests.
Understands the basics of the forecasting system and successfully enters product forecasts or communicates the forecasting needs to the appropriate person.
Customer Relationships Provides effective and consistent customer experiences.
Actively listens and gathers information to help resolve customer issues satisfactorily.
Demonstrates an approachable demeanor.
Takes ownership of customer issues.
Communication Skills Ability to communicate effectively using the skills of questioning, acknowledging, and confirming.
Ability to provide information in an accurate, complete, and understandable manner.
Maintains confidentiality.
Communicates in a respectful manner with co-workers, customers, and suppliers.
Regulatory/Market/
Competitive Knowledge Maintains current and up-to-date records for regulatory requirements including RUPs.
Ability to identify Specialty Markets and corresponding products.
Basic general awareness of competitive distributors in their specific market.
Problem Solving/ Decision-Making Identifies problems and asks for assistance and advice.
Ability to make basic decisions based on normal business situations.
Personal Development Seeks to learn from others and shares knowledge.
Interactions with Other Departments Knows the basic communication channels and contacts for conveying and obtaining information.
Knows the basic procedures and protocols for inter-departmental cooperation.
Leadership Demonstrates basic leadership skills.
Administration Knows the basic reporting and administrative tasks of the role.
