Jobs
>
Glendale

    Customer Service Manager - Glendale, United States - Gold's Gym - SoCal

    Gold's Gym - SoCal
    Gold's Gym - SoCal Glendale, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionIf you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading

    Why is it great to work here?
    Golds Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. Well challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Golds Gym employee:
    • Work in a fun environment with great people
    • Great benefits package
    • John Hancock 401k,
    • Aflac supplemental insurance options
    • free gym memberships, and discounts
    • Opportunities to grow within the company
    What sets us apart from the rest:
    • Dedication to our members successes and goals
    • Integrity which creates life-long relationships
    • Passion for people in the communities we serve
    • Pride in what we do and who we are
    • Leadership development (ongoing)
    • Excellence in execution
    • But most of all. we are more than a gym; we are a family
    We want talented individuals who:
    • Have a positive, upbeat, and outgoing attitude
    • Are passionate about hospitality and excellence for our members
    • Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
    • Have fitness industry experience (preferred)
    • Love to constantly learn and grow
    When you come to work youll:
    Management/Leadership Duties:
    • Manage Operations team to ensure policies and procedures are followed at all times
    • Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.
    • Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
    • Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
    • Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
    • Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
    • Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
    • Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
    • Ensure that project/department milestones/goals are met and adhere to approved budgets
    • Enforces all club rules, policies and promotes proper execution of all procedures.
    • Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.
    • Manage membership questions, concerns, and inquiries for their facility
    • Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
    • Train staff to be the face of the club by providing hospitality to all members and guests
    • Lead by example to provide a clean, friendly, top of the line club for our members
    • Manage employee performance by coaching, and creating a healthy, positive working environment.
    • Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals
    Operations Support:
    • Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
    • Directs and controls all gym walk-thru
    • Communicates with GM regarding ways to improve front desk operations
    • Responsible for communicating and following cash management procedures
    • Manages the retail sales procedures for the gym.
    There are some MUST HAVES:
    • Ability to use sound business judgment and have strong analytical skills
    • Ability to effectively communicate with constituents
    • Effective listening skills
    • Effective delegation and follow-up skills
    • Effective planning and organization skills
    • Demonstrates ability to create a positive environment
    • Demonstrates willingness and openness for self-development
    • Ability to identify and use resources to improve overall operations
    • Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.
    • College degree preferred
    • Current CPR Certification is required.
    This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required

    ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY

    We Celebrate Everyone Golds Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
  • Glendale Nissan

    Service Drive Manager

    3 weeks ago

    Glendale Nissan Glendale, United States

    Glendale Nissan is a high-volume Nissan dealership that is looking for an experienced Service Drive Manager. We are known for our commitment to quality, integrity, and customer satisfaction. The service drive manager will play a crucial role in ensuring that our customers receive ...

  • Arthur J Gallagher & Co.

    Client Service Manager

    3 weeks ago

    Arthur J Gallagher & Co. Glendale, United States

    Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employe ...

  • BrightSpring Health Services

    environmental services manager

    5 days ago

    BrightSpring Health Services Glendale, United States

    · ENVIRONMENTAL SERVICES MANAGER · Job Locations · US-CA-GLENDALE · ID · Line of Business · ResCare Community Living · Position Type · Full-Time · Pay Min · USD $17.70/Hr. · Pay Max · USD $17.70/Hr. · Our Company · ResCare Community Living · Overview · Operations Management foc ...

  • Arthur J. Gallagher & Co.

    Client Service Manager

    1 week ago

    Arthur J. Gallagher & Co. Glendale, United States

    ** Client Service Manager** · **** · New Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tene ...

  • Arthur J. Gallagher & Co.

    Client Service Manager

    2 weeks ago

    Arthur J. Gallagher & Co. Glendale, United States

    ** Client Service Manager** · **** · New · Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding ten ...

  • Gold's Gym - SoCal

    Customer Services Manager

    4 weeks ago

    Gold's Gym - SoCal Glendale, United States

    Job Description · Job DescriptionWhy is it great to work here?Golds Gym is growing fast and looking for a Customer Service Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. Well challenge y ...

  • Crane Co

    Manager of Customer Service

    3 days ago

    Crane Co Burbank, United States Full time

    Crane Aerospace & Electronics is seeking to hire Manager of Customer Service Administration inBurbank, CA. · Job Summary: · The Manager, Customer Service leads and manages order management activities including contract administration, order fulfillment and customer service util ...

  • Smart & Final

    Full-Time Service Manager

    1 week ago

    Smart & Final Glendale, United States Full time

    Smart & Final - JobID: 16670 [Department Supervisor] As a Service Manager at Smart & Final, you'll: Report to the Store Manager and be responsible for maintaining service standards in the store; Communicate bulletin information to associates to ensure all that need to be aware of ...

  • Gallagher

    Client Service Manager CA

    1 week ago

    Gallagher Glendale, United States

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallaghers global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, youll be the architect of protection, safeg ...

  • North Island Credit Union

    Assistant Member Service Manager

    2 weeks ago

    North Island Credit Union Glendale, California, United States Permanent

    Overview: · General Summary · The Assistant Member Service Manager's primary responsibility is managing, and when needed, participating in all service, sales, compliance, and operational activities in the Member Engagement Center. Additionally, under the direction of the Director ...

  • Midas - Los Angeles #1869

    Service Manager

    5 days ago

    Midas - Los Angeles #1869 Los Angeles, United States Customer Service (Full time)

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. · We are looking for automotive service manager ...

  • Specialty Restaurants Corporation: Jobs

    Upscale Restaurant Service Manager

    3 weeks ago

    Specialty Restaurants Corporation: Jobs Burbank, United States

    About Castaway: · Named one of Travel + Leisure's "Best Date Spots in America", Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, ...

  • BlueNova Industries

    Service Shift Management

    2 weeks ago

    BlueNova Industries North Hills, United States

    We are looking for dedicated colleagues to support our team at North Hills. · Join our dynamic team and bring your ideas - we look forward to your application. · Your responsibilities: · Organize, monitor, and optimize all dining-related work processes · Manage and monitor food s ...

  • Daywireless

    Assistant Service Manager

    1 week ago

    Daywireless Burbank, United States

    ** Assistant Service Manager** · **Job Category****:** Management **Requisition Number****:** ASSIS001267 Showing 1 location **Job Details** · **Description** · **This role is a great blend between Management and Technician. You will assist in being responsible for the Mobile ...

  • Crane Payment Innovations

    Manager of Customer Service

    1 week ago

    Crane Payment Innovations Burbank, United States

    The Manager, Customer Service leads and manages order management activities including contract administration, order fulfillment and customer service utilizing Crane Aerospace & Electronics common policies and procedures. The Manager, Customer Servic Customer Service, Aerospace, ...

  • Crane Aerospace & Electronics

    Manager of Customer Service

    2 days ago

    Crane Aerospace & Electronics Burbank, United States

    **Manager of Customer Service (Aerospace)** · Location **CA, Burbank** · Department **Sales** · Employment Type **Full Time** · **Crane Aerospace and Electronics** **has an exciting opportunity for** a **Manager of Customer Service Administration** at ourBurbank, CA location. ...

  • Crane Aerospace & Electronics

    Manager of Customer Service

    1 week ago

    Crane Aerospace & Electronics Burbank, United States

    Manager of Customer Service (Aerospace) · Location CA, Burbank · Department Sales · Employment Type Full Time · Job Brief · This position is eligible for our Crane Flex Hybrid schedule which allows for the option of up to 2 days/week of work-from-home. Some conditions apply ...

  • Crane Aerospace & Electronics

    Manager of Customer Service

    1 week ago

    Crane Aerospace & Electronics Burbank, United States

    **Manager of Customer Service (Aerospace)** · Location **CA, Burbank** · Department **Sales** · Employment Type **Full Time** · **Crane Aerospace and Electronics** **has an exciting opportunity for** a **Manager of Customer Service Administration** at ourBurbank, CA location. · * ...

  • Scania

    area service manager

    5 days ago

    Scania Los Angeles, United States Permanent

    AREA SERVICE MANAGER · SOUTH CENTRAL REGION · SALARY STARTING FROM £65,000 · Monday to Friday 08:45 to 17:00 · As Area Services Manager, you are a conscientious and trustworthy individual, who relishes the opportunity to positively influence the management team you support. Yo ...

  • Keck Medicine of USC

    Manager, Laboratory Services

    3 days ago

    Keck Medicine of USC Los Angeles, United States Part time

    · The Manager of Laboratory Services (Bone Marrow Transplant has the responsibility of quality management program for the BMT laboratory. The positions is responsible for the management, development, maintenance, and ongoing activities of BMT laboratory quality program of the No ...