- First Point of Contact (POC) for assigned LACA communities (focus on, but not limited to Northern CA)
- Develop and nurture relationships with Administration, Marketing/Admissions, Life Enrichment Staff, Nursing and Rehabilitation staff.
- Ensure Grant Compliance (customer support, review and provide data for reports, support invoicing)
- Ensure quality control through regular customer check-ins, class evaluation results, online garden checklist results, and monitor garden health, attractiveness, and safety.
- Ensure Services are delivered (EEs assigned, classes scheduled, Notify AD about EE Gaps)
- Provide Bi-Annual resident and garden impact and wellness goal Reviews to Communities
- Represent Eldergrow at stakeholder meetings
- Support onsite & virtual trainings / events
- Assist in garden rehomings and reinstallations as needed
- Manage, schedule and support Educators to ensure session goals are met
- Serve as acting Educator at one local garden, act as substitute Educator as needed to meet grant compliance requirements
- Participate in team meetings, e.g. customer service, operations, etc.
- Support other Eldergrow teams as needed
- Overnight travel required to distant communities
- Other duties as assigned by Eldergrow
-
Customer Success Manager
1 week ago
#twiceasnice Recruiting Brentwood, United StatesCustomer Success Manager · Location: Brentwood, CA · Salary: $80,000 - $120,000 + Yearly Performance Bonus + Benefits · Benefits: HSA, 401k, Mileage, Holidays and Unlimited PTO · Job Type: Full-Time, In office 1x wk + travel the San Fransisco Bay area while working from home · Ty ...
-
Customer Success Manager
1 week ago
Antioch Dodge Antioch, United StatesJob Description · Job DescriptionAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced and exciting work environment? If so, Antioch Dodge is looking for a dynamic and engaging Customer Success Manager to join our team · As a Customer Succ ...
-
Customer Success/ Marketing
5 days ago
Thatcher's Gourmet Popcorn Pittsburg, United StatesThatcher's Gourmet Popcorn, a family-owned business recently moved to Pittsburg California, is looking for an Operations Manager to join our team. Our Operations Manager is a key part of our management team working closely with our distributors and production teams to schedule an ...
-
Customer Success Specialist
1 day ago
ComputerCare Stockton, United States· The Customer Success Representative is responsible for managing ComputerCares current customers with the goal of providing excellent customer support, which result in high levels of customer retention, and new opportunities to up/cross sell appropriately based on our customers ...
-
Customer Success Associate
1 week ago
TMG Hayward, United StatesAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU · We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able ...
-
Customer Success Manager
1 week ago
Hexagon Asset Lifecycle Intelligence Concord, California, United States PermanentResponsibilities: · Hexagon's Asset Lifecycle Intelligence division(Hexagon) is seeking a new Customer Success Managers to join our team working with our French speaking accounts. Our Customer Success Managers (CSM) are in a key role to drive customer satisfaction through their s ...
-
Customer Success Manager
1 week ago
Hexagon Asset Lifecycle Intelligence Concord, United StatesResponsibilities: · Hexagons Asset Lifecycle Intelligence division(Hexagon) is seeking a new Customer Success Managers to join our team working with our French speaking accounts. Our Customer Success Managers (CSM) are in a key role to drive customer satisfaction through their s ...
-
Customer Success Manager
4 days ago
Optery Walnut Creek, United States[Full Time] Customer Success Manager - Cyber Security at Optery (United States) | BEAMSTART Jobs · Customer Success Manager - Cyber Security · Optery United States · Date Posted · 20 May, 2023 · Work Location · Walnut Creek, CA, United States · Salary Offered · $40000 — $80000 ...
-
Customer Success Manager
1 week ago
Optery Walnut Creek, United States[Full Time] Customer Success Manager - Cyber Security at Optery (United States) | BEAMSTART Jobs · Customer Success Manager - Cyber Security · Optery United States · Date Posted · 20 May, 2023 · Work Location · Walnut Creek, CA, United States · Salary Offered · $40000 — $80000 ...
-
Customer Success Analyst
6 days ago
CVHCare Home Health San Ramon, United StatesAbout Us: CuraeSoft is dedicated to empowering businesses and individuals with innovative and intuitive software solutions that drive growth, efficiency, and exceptional success. Our journey began from our own need for transformative tools, which led us to create products that ar ...
-
Customer Success Specialist
3 days ago
ComputerCare Stockton, United StatesThe Customer Success Representative is responsible for managing ComputerCare's current customers with the goal of providing excellent customer support, which result in high levels of customer retention, and new opportunities to up/cross sell appropriately based on our customer's ...
-
Senior Customer Success Manager
4 days ago
MeetFrank San Ramon, United StatesAutoRABIT Background AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT's suite of release management ...
-
Enterprise Customer Success Manager
5 days ago
Five9 San Ramon, United StatesJob Description · Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enable ...
-
Enterprise Customer Success Manager
1 week ago
Five9 San Ramon, United StatesJob Description · Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enable ...
-
Customer Success Operations Associate
1 week ago
Five9 San Ramon, United StatesJob Description · Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enable ...
-
Customer Success Specialist Imaging
3 weeks ago
Zeiss Inc Pleasanton, United StatesAs · Customer Success Specialist, · IT Systems and Networked Software Solutions · your main functions include: · Work with customers to · solve imaging science computing process problems · with ZEISS software and ZEISS or Customer supplied computing hardware · Discuss IT rel ...
-
Customer Success Manager
3 weeks ago
Honeywell San Ramon, United StatesOur sales approach begins by identifying customer demands before they become challenges. We are committed to delivering customer success through our comprehensive expertise in energy efficiency, software, and technology.Are you a Future-Shaper ready to join an experienced team wi ...
-
Director of Customer Success
1 week ago
Royal Ambulance San Leandro, United StatesAt Royal, we connect patients with their care through innovative transportation solutions, merging high-touch service with high-tech capabilities. From our roots in the ambulance industry, we now tackle healthcare's major challenges, including patient flow and length of stay. Joi ...
-
Customer Success Analyst
1 week ago
CVHCare San Ramon, United States**Summary**: We are seeking a proactive and empathetic Customer Success Analyst to join our team. As a Customer Success Analyst, you will play a vital role in ensuring our customers achieve their desired outcomes while using CuraeSoft's software solutions. Your goal will be to bu ...
-
Customer Success Financial Operations Analyst
6 hours ago
Workday Pleasanton, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
Account Executive for Customer Success - Brentwood, United States - Eldergrow
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About the Company
Looking for a meaningful career at an innovative start-up within a
growing industry? Join the smart, swift, and forward-thinking team at Eldergrow—we bring herb and flower gardens inside senior living communities across the United States. Eldergrow completed the Jones & Foster Accelerator for Innovative StartUps in 2015 and we're now in over 22 states.
About the Position
The Eldergrow Account Executive (AE) works to support the Therapeutic Horticulture Garden (THG) Program at assigned Skilled Nursing Communities across California (with a focus in Northern California). This position is funded through a grant in partnership with LeadingAge California (LACA) and the California Department of Public Health (CDPH). The AE will liaise between the participating senior living community partners, LeadingAge California, and Eldergrow.
This is a full-time, hourly position with benefits including 401k, medical, dental, vacation, and sick time.
Location: Blend of remote and in the California communities
Additional Requirements : MUST reside in central or northern California and be fully vaccinated for COVID-19
-- Must apply with appropriate COVER LETTER for consideration as well. (see note below)
**
**
Primary focus of this role:
As the AE, you are the executive 'face' of Eldergrow. Main responsibilities will include customer service relationship-building with community executives and other staff, educator oversight, program engagement, quality control and garden health, grant compliance, data collection and evaluations.
Essential Duties and Responsibilities include the following:
Education and/or Experience:
Preferred qualifications include a bachelor's degree; or an equivalent combination of education and experience. Experience in project management (2+ yrs), grant oversight, customer service, data collection & analysis and public speaking contribute to being successful in this position. Familiarity with senior living and/or elders ideal. Moderate gardening knowledge required.
Certificates, Licenses, or Registrations:
To perform this job successfully, an individual must have a valid driver's license, auto insurance, access to a dependable vehicle, and the ability to drive. Must successfully pass a background check applicable to the position.
Computer Skills:
To perform this job successfully, an individual must have working knowledge of Zoom, Microsoft Office (Word, Excel, PowerPoint), Google Drive and CRM experience. **
**
**> > Interested applicants please respond with resume and cover letter **including the THREE super powers that will help you succeed in this role.