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- Performs necessary account maintenance to fulfill customer requests, transactions, card activations, accounts status, processing lost, or stolen cards, and statements
- Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
- Escalate issues as appropriate
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- 1+ year of Call Center or Financial Services experience
- Strong analytical skills with high attention to detail and accuracy
- Demonstrate good attitude and adaptability to change
- Excellent verbal, written, and interpersonal communication skills
- Proficient with Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Fraud and Claims Operations Representative - Roanoke, United States - TalentBridge
Description
TalentBridge, a leader in the professional staffing industry, is seeking candidates for a Customer Service Representative position. The Customer Service Representative is responsible for responding to calls from customers regarding their online banking account.
Job duties will include:
Salary: $16.00 per hour