- 43,000,000 Monthly Transactions
- 120 Fortune 1000 Clients
- 34 Years
- 19 Countries
- 1 You
- 5+ years of BPO senior leadership experience overseeing US Banking/Collections campaigns/accounts
- Strong client-facing experience/skill set
- Ability to be creative and resourceful in finding effective solutions to problems and situations
- Strong analytical skills - be able to interpret data, identify trends, and make suggestions for improvements
- Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Persistence in working through challenges and doing whatever it takes to get the job done
- Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts
- Ability to be strategic in developing solutions and process improvements
Service Delivery Director - Denver, United States - Sutherland
Description
COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate.
For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations.
We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site.
The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.
Work on interesting projects wherever you are, at home or in one of our offices around the world.
At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.
Service Delivery Director (Banking/Collections)
Req: _en
City:
Bogota
State:
Cundinamarca
CO
Work Location:
Americas
hide-job:
_en
CO
Job Description:
Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as a
Service Delivery
Director overseeing our Banking Vertical
in Barranquilla.
Banking Directors in this role get to:
Impact the Bottom Line :
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Build the Company :
Partner with all divisions across all segments in efforts to improve and drive performance
Define Sutherlands Reputation :
Oversee and manage performance and service quality to guarantee customer satisfaction
Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met
Improve the Company :
Make recommendations to enhance processes and boost ease and efficiency
Strengthen Relationships :
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Drive Sutherland Forward :
Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans
Qualifications:
Our most successful candidates will have: