- Greet clients entering ACC promptly and professionally.
- Dress professionally in clean attire. Personal appearance must be clean, neat and tasteful.
- Answer phones professionally and promptly.
- Process prescription and food requests in a timely fashion correctly.
- Accurately schedule appointments and surgeries.
- Takes initiative to ensure clients are cared for from the time they call ACC until their ready to depart ACC.
- Offer to assist clients to their vehicles with their pets and/or purchases.
- Actively seeks ways to engage clients to establish a bond with clients and their pets.
- Responsible for overseeing opening procedures per ACC protocol.
- Maintain ACC lobby during open hours. Make sure the area is neat and clean.
- Responsible for end of night duties per ACC protocol. Confirm all appointment charts are ready for the next day prior to leaving the building and waiting area clean and tidy.
- Complete daily department checklists to a high standard for the appropriate shift.
- Enter new clients accurately in Cornerstone. Obtain as much client and patient information and history as possible.
- Organize and update client information in Cornerstone's Patient Record according to ACC protocol.
- Receive and respond or process incoming communications such as email and faxes.
- Discharge all drop off appointments. Confirm clients have all necessary communication and medication the doctor has prepared.
- Correctly and efficiently check-out clients. Verify invoices are correct, present to clients and process payments on account accurately.
- Perform end of day closing procedures in Cornerstone. Prepare daily settlement of cash, check and credit card transactions.
- Other duties as time permits based upon supervisor instruction
- Assist veterinarian in restraint and treatment of patients in a variety of situations including but not limited to vaccinations, radiology, euthanasia, ultrasound and placing IV catheters.
- Work closely with assigned veterinarian and technicians for the day's appointments. Assist the veterinarian in preparing by proactively looking at the schedule to determine where delays and issues may arise
- Help respond to veterinarian's call backs and messages as directed.
- Understand the doctor's preferences when seeing appointments.
- Be proactive about preparing exam rooms. Clean exam room after discharging each patient. Prepare for incoming appointments based upon the appointment type such as sick pet, annual exam, new puppy or kitten etc.
- Communicate with Client Service Representatives, Veterinarians, Technicians other VAs and clients as soon as needed and appropriate to complete your tasks.
- Educate clients on practice recommendations regarding parasite prevention and recommended vaccines.
- Accurately invoice clients for services rendered and inventory used/dispensed.
- Assist technician and doctors with the process of handling prescription request fulfillment.
- Properly & safely restrain animals.
- Effectively and safely perform blood draws for necessary testing.
- Properly run bloodwork and appropriately package and prepare for delivery according to laboratory protocol.
- Perform nail trims.
- Maintain lab supplies and equipment, including centrifuges and microscopes.
- Keep lab and exam areas neat and clean.
- Performed other duties as assigned.
-
Customer Service Representative
2 weeks ago
DISH Bluefield, United States Full timeCompany Summary · DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and n ...
-
customer service representative
2 weeks ago
Family Dollar Narrows, United StatesFamily Dollar - 841 FEDERAL STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
-
Service Center Representative
1 week ago
Virginia Cooperative Extension Blacksburg, United States StaffJob Description · The Division of Human Resources is seeking a detail-oriented candidate with strong customer service skills to work as a Service Center Representative in the Division of Human Resources. This role will serve as the first point of contact for handling inquiries fr ...
-
Service Center Representative
4 days ago
Commonwealth of Virginia Blacksburg, United StatesJob Description · The Division of Human Resources is seeking a detail-oriented candidate with strong customer service skills to work as a Service Center Representative in the Division of Human Resources. This role will serve as the first point of contact for handling inquiries f ...
-
Customer Service Representative
20 hours ago
Circle K Bland, United StatesJOB DESCRIPTION Store : 8006 S Scenic Hwy, Bland, Virginia 24315 Availability - Shift/Days · Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-p ...
-
Patient Service Representative
4 weeks ago
Solis Mammography Draper, United States Full timeAt Solis Mammography , our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health ser ...
-
Customer Service Representative
1 week ago
Nelnet Draper, United States Full timeNelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education ...
-
Customer Service Representative
2 weeks ago
Circle K Stores, Inc. Dublin, United StatesStore : 5149 State Park Rd, Dublin, Virginia 24084 · Availability - Shift/Days · Flexible Availability · Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun env ...
-
Customer Service Representative
7 hours ago
DISH Network L.L.C Bluefield, United States**Company Summary** · DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, ...
-
Customer Service Representative
2 weeks ago
Andrew Evans - State Farm Agent Christiansburg, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Paid time off · ROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Andrew Evans - State Farm Agent, you will generate the kind of exceptiona ...
-
Customer Service Representative
3 weeks ago
DISH Network L.L.C Bluefield, United StatesEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we Customer Service Representativ ...
-
Customer Service Representative
3 days ago
Dodson Brothers Exterminating Company Inc Pulaski, United StatesDodson Bros. · Is this the role you are looking for If so read on for more details, and make sure to apply today. · Exterminating Company, Inc., one of the largest family-owned pest control companies in the United States, is seeking applicants for the position of Customer Servi ...
-
Customer Service Representative
3 days ago
Dodson Brothers Exterminating Company, Inc. Pulaski, United States Part timeDodson Bros. Exterminating Company, Inc., one of the largest family-owned pest control companies in the United States, is seeking applicants for the position of Customer Service Representative to join our team in your area. Our growing team of over 600 employees continues the tra ...
-
Customer Service Representative
2 weeks ago
Nick Javins - State Farm Agent Blacksburg, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ...
-
Inbound Customer Service Representative
2 weeks ago
Ken Garff Draper, United States Full timeThe Ken Garff Listening Center is a contact center that is currently looking for Remote Inbound Customer Service Representatives · Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays—closed Sunday. Mountain Time · Upcoming Potential Start Dates: ...
-
Customer Service Representative
2 weeks ago
Brandon Semones - State Farm Agent Blacksburg, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
-
Customer Service Representative
2 weeks ago
Chris Turman - State Farm Agent Blacksburg, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Training in Hotel Management
1 week ago
SilverTech Ripplemead, United StatesH-Hotels is one of the largest privately owned hotel operators in Germany with over 60 locations both domestically and internationally. The family-run company includes the brands HYPERION, H4 Hotels, H2 Hotels, H+ Hotels, H.omes, and H.ostels. · BenefitsJob guarantee · Various ad ...
-
Client Service Representative 1
1 week ago
VetEvolve Dublin, United States Part timeJob Description · Job DescriptionDescription:We are looking for a part-time client service representative in our reception department We are searching for a hard working, reliable, animal loving person to join our Dublin Animal Hospital reception team · Experience in a veterinar ...
-
PracticeLink/MountainPlex Hinton, United StatesJob Description · Job DescriptionSalary: · Are you humble, hungry and smart? Are you also people smart? At , regardless of role or position, these are the personal traits we look for in a potential new colleague and teammate. · Our culture is built on collaboration, commitment a ...
Client Service Representative/Reception - Pearisburg, United States - VetEvolve VA LLC
Description
Are you looking for a rewarding career? Animal Care Center is looking for a friendly, compassionate, and detail oriented person to join our teamJob Tasks for CSR
Skills & Abilities Required
Customer & Personal Service - Knowledge of principles and processes for providing customer & personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions and not interrupting at inappropriate times.
Speaking - Talking to others in a way to professionally convey information.
Time Management - Being able to manage one's own time and effectively handle multiple interactions at once by prioritizing appropriately.
Service Orientation - Always actively looking for ways to help people. If you are not servicing a client or a patient help someone who is.
Writing & Typing - Either by writing or typing convey/document information regarding the client or patient status to ensure correctness of the medical record.