Ocean Import/Export Specialist - Detroit, United States - CEVA Logistics

Description

YOUR ROLE

Ocean customer service administrator is responsible for a wide range of activities that drive exceptional customer experience. Facilitation customers shipping request and coordinating it throughout the CEVA organization.. Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices. Focus is with external and end customer contact.

Typically does not require supervisor duties. More senior employees may serve as a lead to other roles on a day to day basis

WHAT ARE YOU GOING TO DO

· Providing a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer assistance.

· Reviewing, completing, and processing various degrees of documents and databases regarding orders, shipments, requests.

· Providing support researching issues and developing recommendations to resolve issues regarding fulfilment, planning, timing, status, and confirmation

· Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.

· Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.

· Documents and maintains the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization.

· Ensure costing of services, profitability of shipment, within the timeframe consistent with company policy.

· Performs other duties as assigned.

WHAT ARE YOU LOOKING FOR?

Education and Experience:

· Graduation from a high school or secondary school, or equivalent education and experience is often accepted. Formal vocational or college degree might be preferred for higher level roles, but typically not required

· Typically require three to five years' experience in ocean services or operational area, intermediate roles typically require at least three years of experience and more senior roles typically require at least five years of experience and at least two years of experience at the intermediate level

Specialist Knowledge and Skills:

· Intermediate knowledge of customer service principles and practices.

· Analytical skills and good service orientation.

· Intermediate understanding of basic office software (MS, CRM, tracking and tracing logic)

Interpersonal and Communication Skills:

· Communicating with co-workers to provide and receive direction.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.