Jobs
>
Carrollton

    Customer Experience Analyst - Carrollton, United States - Thomson Reuters

    Thomson Reuters
    Thomson Reuters Carrollton, United States

    6 days ago

    Default job background
    Description

    **Customer Experience Analyst (Remote)**

    **Remote Position**

    At Thomson Reuters, we provide information-enabled software to help our customers in the legal, tax, accounting, corporate, news, and media fields, to make decisions that move society forward.

    The Customer Experience Analyst is responsible for post-implementation day to day interactions between the customer and Pondera to enhance the overall experience with our products and services. They will work with multiple clients in all verticals of Ponderas business, such as Public Benefits Assistance, Medicaid, Unemployment Insurance, Tax, and Compliance. The Customer Experience Analyst will also collaborate with Ponderas cross functional teams and act as the liaison between the customer and these teams throughout the customer journey.

    **About the Role**

    In this opportunity as Customer Experience Analyst, you will:

    + **Review and analyze protected and sensitive data** involving Government Programs such as Medicaid, Unemployment, SNAP, TANF, WIC, Tax and Revenue

    + **Collaborate with Development and Analyst teams** to design, review, and assess analytics leveraged in Ponderas suite of tools supporting the detection, investigation and enforcement of fraud in government programs

    + **Participate in weekly client meetings** and develop trusted advisor relationships with end users

    + **Provide client training and guidance** on Ponderas suite of tools**About You**

    Youre a fit for the role of Customer Experience Analyst if you possess:

    + Bachelors Degree in criminal justice, healthcare, business, government administration or closely related field (*Required*)

    + 2+ years of professional experience in account management or customer support (*Required*) OR 3 + additional years of experience will fulfill education requirement

    + Licenses/Certifications including but not limited to Certified Fraud Examiner (CFE) or Professional Project Manager (PME) (*Preferred)*

    + Experience in Government social service programs such as Medicaid, SNAP, Unemployment Insurance, TANF, Tax, etc. (*Preferred*)

    + Strong oral and written communication and negotiation skills, including the ability to effectively communicate with both business and technical users, and make presentations

    + Advanced knowledge and skills utilizing Microsoft Word, Excel, PowerPoint

    + Able to manage multiple projects to deadline while paying close attention to detail

    + Strong problem-solving skills, with the ability to seek alternatives, new ideas, and approaches to problems, and develop and implement solutions

    + Strong interpersonal skills, including the ability to maintain effective working relationships with individuals at all levels both inside and outside of the organization

    + Ability to treat confidential information with appropriate discretionAt Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

    + **Our Culture**: Awards, BRGs (Business Resource Groups), events, office perks, flexibility

    + **Learning & Development**: Career tools, learning resources

    + **Benefits**: Health benefits, fitness reimbursement, parental leave, paid time off

    + **Social Impact**: Paid volunteer days, sustainability, community relations**Accessibility**

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

    More information about Thomson Reuters can be found on .

  • Lennox

    Sr. Customer Experience Analyst

    2 weeks ago

    Lennox Richardson, United States

    Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial custome ...

  • SAMSUNG

    Financial Analyst, Mobile Experience

    2 days ago

    SAMSUNG Plano, United States Full time

    Position Summary · The Financial Analyst, MX, (Mobile Experience) impacts the organization by understanding the financial operation and process of the MX department. This Analyst will also analyze and Mobile Experience financial status through Micro and Macro level to assess mon ...

  • Salesforce

    Senior Analyst, Learning Experience Content

    3 weeks ago

    Salesforce Dallas, United States

    Are you a seasoned analyst with a passion for shaping transformative learning experiences? Do you possess extensive experience in content management and a knack for strategic content development? If so, we have an exciting opportunity for you to join our team as a senior learning ...

  • Resource Informatics Group

    Senior Business Analyst with Cybersecurity experience

    1 day ago

    Resource Informatics Group Irving, United States

    Title: Senior Business Analyst with Cybersecurity experienceLocation: Washington DC (This is an Onsite Hybrid Role. Candidate Must Work Onsite 2 days a week)Duration: 12 month minimum, very high possibility of at least another 12 months extensionPlease Note: Client is only consid ...

  • 00002 Citibank, N.A.

    IT Business Lead Analyst/Technical Owner with Microservices experience

    3 weeks ago

    00002 Citibank, N.A. Irving, United States Full time

    As an IT Business Lead Analyst/Technical Owner you will lead the building of next generation customer centric Credit Card Capabilities supporting the Business and Technology teams in all phases of Project life cycle. In addition, you will play a pivotal role in continuous iterati ...

  • Lennox

    Customer Experience Analyst, Sr

    3 weeks ago

    Lennox Richardson, United States

    Company Overview: · Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential a ...

  • Medix Technology

    Cyber Security Analyst

    2 weeks ago

    Medix Technology Carrollton, United States

    Cyber Security Analyst (Crowdstrike Subject Matter Expert) · Full-Time - $120,000/YR · Carrollton, TX · We are seeking a talented and experienced Cyber Security Analyst with specific expertise in utilizing Crowdstrike technologies. The ideal candidate will play a crucial role in ...

  • VINCI

    Financial Analyst

    6 days ago

    VINCI Carrollton, United States

    ABOUT VIAPLUS: · ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back ...

  • VINCI

    Financial Analyst

    3 weeks ago

    VINCI Carrollton, United States

    ABOUT VIAPLUS: · ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back ...

  • Tanner Health System

    IT Security Engineer

    6 days ago

    Tanner Health System Carrollton, United States Full time

    Job Description · The IT Security Engineer develops and maintains enterprise-wide security architecture and strategies for all aspects of the security domain in alignment with the business strategy and goals. He she provides technical and security expertise to IT and business te ...

  • International Oncology Network Solutions Inc

    Senior Financial Analyst- FP&A

    3 weeks ago

    International Oncology Network Solutions Inc Carrollton, United States

    Senior Financial Analyst- FP&A page is loaded · Senior Financial Analyst- FP&A · Apply · locations · Carrollton, TX · USA > PA > Conshohocken > West First · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R245687 · Our team members are at ...

  • Shifts

    PRN Telemetry Registered Nurse job in Carrollton, TX

    3 weeks ago

    Shifts Carrollton, United States

    Job Details · Profession: Registered Nurse · Pay: $516 / 12 hr · Assignment Length: 13 weeks · Schedule: 1, 12-hour 18:45 - 07:15 · Orientation Date: 09/04/2023 · Facility Info: · Looking for a flexible schedule and fulfilling healthcare career? With Shifts, you have the freedo ...

  • Community Choice Financial Family of Brands

    Senior Analyst, Credit Risk Strategy

    3 days ago

    Community Choice Financial Family of Brands Carrollton, United States

    Overview: · Senior Analyst, Credit Risk Strategy · Carrollton, TX · The Community Choice Financial Family of Brands is currently seeking a Senior Analyst, Credit Risk Strategy This Senior Analyst · is responsible for helping design, develop, and maintain complex statistical model ...

  • The Ladders

    Financial Analyst

    1 day ago

    The Ladders Carrollton, United States

    ABOUT VIAPLUS: · ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account bac ...

  • Amazon

    Senior Financial Analyst, Woot

    1 week ago

    Amazon Carrollton, United States Paid Work

    Woot is the original daily deals site, founded in 2004 and snatched up by Amazon in 2010. Originally, Woot offered just one product per day until we sold out. Today, we offer special daily deals and other limited-time offers across seven categories on the Woot website as well as ...

  • ViaPlus by VINCI Highways

    Financial Analyst

    2 weeks ago

    ViaPlus by VINCI Highways Carrollton, United States

    ABOUT VIAPLUS: · ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account bac ...

  • Walman

    Inventory and Logistics Analyst

    6 days ago

    Walman Carrollton, United States

    ** The Walman Optical Company** · ** Inventory and Logistics Analyst** · Carrollton, TX 75007 · We are currently seeking an experienced **Inventory and Logistics Analyst** in our Nouveau division, located in Carollton, TX. This is an excellent opportunity to join our team · * ...

  • Thomson Reuters

    Tax Analyst

    1 day ago

    Thomson Reuters Carrollton, United States

    We are looking for an experienced Tax professional to join our development team. As a Tax Analyst with Thomson Reuters, you will make an immediate impact on how our customers accomplish their work and grow their advisory business. You will participate in the design, development, ...

  • MB2 Dental

    Business Development Coordinator

    2 weeks ago

    MB2 Dental Carrollton, Texas, United States Permanent

    Overview: · The role of the Business Development Coordinator is to directly support the Business Development Team in helping the company achieve its inorganic growth goals under the guidance of the Business Development Data Analyst. As our coordinator, you will communicate respon ...

  • The LaSalle Network Inc

    Accounting Supervisor

    3 weeks ago

    The LaSalle Network Inc Carrollton, United States

    APPLY NOW · Refer a Friend · Back to Search · Job Description · LaSalle Network is partnering with a leading U.S. trade publisher and a division of the third largest trade and educational book publisher in the world to find an · Accounting Supervisor to join their accounting ...