Description
Job Summary
of Patient Service Rep: The PATIENT SERVICES REPRESENTATIVE is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, and correct assigned claims edits for expedient submission to carriers.
QUALIFICATIONS of Patient Service Rep: Education:- Completion of a high school diploma.
- College level courses preferred but not required.
Experience of Patient Service Rep: - Demonstrated competency with medical procedural coding (CPT/ICD9)
- At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
- Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
- Prior experience and demonstrated competence with patient or customer information systems
Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, and Day Kimball Medical Group. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare's comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons and specialists. I
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