Technician, Data Center Operations - Newark, CA, United States - EOS

Description

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The ideal candidate will be responsible for the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems.

While expertise in fiber is preferred, the primary focus of this position will be on racking and stacking equipment in data centers, ensuring proper installation and physical connectivity.

The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.

Install, service, and maintain low voltage category cabling and communications cabling.
Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
Clean fiber and copper connections and perform basic troubleshooting.
Conduct power distribution and cable management tasks within the infrastructure.
Coordinate with other team members to ensure efficient project and work order completion.
Follow company procedures and safety regulations, providing necessary information to operations management.
Maintain equipment and supplies inventory as required.

Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).

Escalate complex technical issues to senior team members as needed.
Conduct Service Swaps of live networking devices.
Attend meetings, workshops, training, and seminars to gather information required to perform job functions.
Collaborate with team members to achieve performance targets established by leadership.
Step in for the Lead Field Technician on a short-term basis, as needed.
Suggest process improvements to enhance efficiency and service quality.
Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
2+ years of experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
Proven ability to install, terminate, and test low voltage cables.
Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
religious or similar philosophical belief; disability; marital or civil partnership status or other non-merit factor.