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Transportation Specialist - Buffalo, United States - ACV Auctions
Description
**Transportation Specialist - Damage Resolutions**
Buffalo, NY, USA Req #551 Friday, January 28, 2022 ACVs mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the worlds best people and the industrys best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each teammate to impact the company from day one. ACVs network of brands includes ACV Auctions, ACV Transportation, MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services. The Damage Resolution Specialist is responsible for investigating and processing claims for
all types of vehicles, handling each claim through to resolution. Their goal will be to quickly
and seamlessly resolve issues between our carriers and buyers/sellers, ending with a fair
solution offered to all parties involved. Exemplary organizational and communication skills
will be required as you will be working heavily with all departments at ACV as well as
insurance companies, buyers, sellers, carriers, police, etc.
Duties:
? Process claims/incidents by gathering and analyzing all facts and documentation to
determine liability in a timely manner and according to assigned expectations and
KPIs
? Promptly follow up with appropriate parties to provide status updates until
claim/incident is resolved
? Resolve any customer complaints in a friendly, courteous manner and escalate all
serious complaints
? Resolve damage claim discrepancies while ensuring that each customer is aware of
the sales process
? Resolves and recommends sound resolutions to all stakeholders regarding all
post-transportation issues (ex: repairs, unwinds, etc.)
? Coordinates and facilitates all logistics for 3rd party inspections of vehicles while
practicing proper record keeping within our CRM
? Work in conjunction with the Payments Team to collect outstanding balances
? Investigate loss and damage claims/incidents in accordance with ACV Standard
Terms and Conditions, customer contracts, carrier contracts and applicable
insurance policies
? Practice and promote teamwork at all times. Set a good personal example of attitude
and performance
? Ensure proper follow-through on all assignments, bulletins, schedules and
accounting from the Carrier Manager or designated manager
? Maintain a good flow of communications with entire team including all management
? Recommend new processes and procedures to the Carrier Manager to ensure
customer delightment
File claims with the carrier, carriers insurance provider and other
appropriate parties on behalf of the customer
? Thoroughly conduct investigations while collecting all relevant evidence
? Create accurate and fair repair estimates using Mitchell Connect
? Assist Carrier Management Team with other admin duties as needed
Qualifications:
? Excellent relationship building skills both in-person and over the phone
? Understand the importance of building internal and external networks to increase
personal effectiveness
? College degree or a combination of experience and High School Diploma required
? Knowledge of Google products is a plus
? Insurance knowledge preferred
? Minimum of 2 years of vehicle damage claims and/or vehicle repair experience
? Minimum of 1 years automotive industry experience preferred
? An upbeat and positive demeanor
? Ability to be self-motivated and able to work independently
? Adapt quickly to shifting priorities and assists others in doing so
*At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.* **Other details**
Job Family Operations
Job Function Transportation
Pay Type Hourly
