WGL - Lead Customer Data Intelligence Analyst - Springfield - AltaGas

Description

Job Description

The Lead Customer Data Intelligence Analyst serves as a strategic partner within the Customer Experience group, leveraging advanced analytics, business intelligence, and data governance to optimize customer engagement and operational performance. This role combines technical expertise with strategic insight to deliver actionable intelligence, influence decision-making, and drive innovation across the organization. The position leads complex projects, interprets business challenges, and recommends best practices to enhance data-driven outcomes while ensuring compliance with regulatory and privacy standards.

• Establishes andmaintainsenterprise-wide data governance by implementing best practices for data architecture, integration, and quality assurance, ensuring compliance with privacy regulations and internal standards.
• Deliversactionable business intelligence by designing andmaintainingdynamic dashboards and reporting tools using Power BI, Tableau, and other visualization platforms to communicate KPIs and performance trends to stakeholders.
• Drivesadvanced analytics initiatives by developing predictive models and machine learning algorithms to forecast customer behavior,identifyrisks, and inform strategic decisions.
• Uncoversactionable insights by conducting complex statistical analyses and interpreting large datasets to improve customer experience and operational efficiency.
• Ensureshigh-quality data outputs for planning and compliance by managing data integration processes across multiple platforms and resolving cross-system conflicts.
• Supportsregulatory compliance andachieving statutory targets bypreparing and deliveringaccuratedata andreportingdeliverablesfor energy efficiency programs.
• Enablescross-functional alignment by collaborating with IT, Marketing, Customer Experience, and Regulatory Affairs to integrate analytics into program design and customer engagement strategies.
• Representsthe organization externally by serving as a liaison with vendors, contractors, and regulatory entities to align deliverables and expectations.
• Buildsteam capability andfosteringinnovation by leading complex projects, mentoring junior analysts, and developing competency frameworks for advanced analytics skills.
• Drivesadoption of new analytics tools and platforms by executing structured change management strategies and measuring ROI to ensure sustained impact.
• Performs other projects or special assignments asrequired.
• Required Qualifications, Skills, & Abilities
• Bachelor's degree in business, Engineering, Data Science, Economics, or relatedfields.
• 7+ years of experience in data analytics, business intelligence, or related field, with at least 2+ years in a leadership or project management capacity.
• Advancedproficiencyin Power BI, Tableau, SQL, and relational databases; experience with Python/R, DAX, and Power Query.
• Strong analytical and problem-solving skills withexpertisein predictive modeling and statistical analysis.
• Exceptional communication and data storytelling skills; ability to present insights persuasively to executives and non-technical audiences.
• Proven ability to collaborate across functions and influence stakeholders to adopt data-driven solutions.
• Working knowledge of energy efficiency programs, EM&V processes, and regulatory environments.
• Familiarity with data privacy laws and ethical considerations in AI-driven analytics.Preferred Qualifications, Skills, & Abilities
• Graduate degree in a relevant field (e.g., Analytics, Economics, Public Policy, MBA).
• Experience in a program or analytics leadership role within the natural gas or regulated utility sector.
• Proficiencywith AI/ML platforms, cloud-based data ecosystems (Azure, AWS), and data governance frameworks.
• Experience in organizational change management and talent development.
• Knowledge of behavioral analytics and customer journey optimizationstrategies.We offer a competitive salary range of $114,700 to $166,450 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply Why work at AltaGas? AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.We deliver affordable natural gas to approximately 1.7 million customers' homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy. To learn more about our mission: #LI-JH1

For Canadian hires : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas is a leading energy infrastructure company with a footprint in some of North America's most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.