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Front Desk Associate
2 hours ago
The Bernstein Companies Raleigh, United StatesThe Front Desk Associate plays a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience t ...
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Front Desk Associate
2 weeks ago
TBC Hotels Raleigh, United StatesJob Description · Job DescriptionDescription:The Front Desk Associate plays a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, pro ...
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Hotel Front Desk Associate
4 weeks ago
Concord Hospitality Raleigh, United StatesFront Desk Clerk Full Time - Starting pay: $15 per hour. · * We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the gue ...
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Hotel Front Desk Associate
2 weeks ago
Sree Hotels Raleigh, United StatesWe offer Daily pay Access up to 50% of your earned wages after every shift. · The Courtyard & Residence Inn by Marriott, a dual brand hotel located in the Brier Creek area of Raleigh, is looking for experienced Front Desk Associates to serve as our guests' first point of contact ...
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Front Desk Associate
5 days ago
Concord Hospitality Raleigh, United States· Front Desk Clerk Full Time - Starting pay: $15 per hour. We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the gues ...
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Front Desk Associate
4 weeks ago
Raleigh Ophthalmology Raleigh, United StatesCompany Overview · Raleigh Ophthalmology is a busy well-established, progressive eleven physician group with subspecialty care in cornea, glaucoma, oculoplastics, pediatrics, and comprehensive eye care services. We have a robust practice, with three area office locations and doz ...
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Front Desk Associate- Raleigh Area
2 weeks ago
NFC Amenity Management Raleigh, United StatesJob Description · Job DescriptionWE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U ...
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Front Desk Guest Service Associate
4 days ago
Patco Lodgings of Wilson Wilson, United StatesJob Description · Job DescriptionFront Desk Guest Services Associate · Department – Front Office · Reports to – Guest Services Manager · What's the job? · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you' ...
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Front Desk Associate
5 days ago
Raleigh Ophthalmology Raleigh, United StatesCompany Overview: · Raleigh Ophthalmology is a busy well-established, progressive eleven physician group with subspecialty care in cornea, glaucoma, oculoplastics, pediatrics, and comprehensive eye care services. We have a robust practice, with three area office locations and do ...
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Front Desk Associate
5 days ago
The Lash Lounge Raleigh, United StatesWHO WE ARE: · The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the ...
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Front Desk Associate
1 day ago
Raleigh Marriott Crabtree Valley Raleigh, United States Full timeFront Desk Clerk Full Time - Starting pay: $15 per hour.We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest wi ...
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Front Desk Associate
3 days ago
North Carolina Retina Associates Fuquay-Varina, United States Full timeFront Desk Associate (Medical Office) · Job Summary:The front desk associate works directly with patients and physicians to provide customer service to patients. The front desk associate will gather patient information, schedule appointments, collect payments, and assist with the ...
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Front Desk Associate
1 day ago
North Carolina Retina Associates Raleigh, United States Full timeFront Desk Associate (Medical Office) - Taylor Retina Center · Job Summary:The front desk associate works directly with patients and physicians to provide customer service for patients. The front desk associate will gather patient information, schedule appointments, and collect p ...
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Front Desk Associate
4 days ago
North Carolina Retina Associates Fuquay-Varina, United States Full timeFront Desk Associate (Medical Office) · Job Summary:The front desk associate works directly with patients and physicians to provide customer service for patients. The front desk associate will gather patient information, schedule appointments, collect payments, and may assist wit ...
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Front Desk Associate
3 weeks ago
Raleigh Marriott Crabtree Valley Raleigh, United States Full timeOfficially apply on our company site Concord Hospitality · Is serving and helping others your passion? If yes, joining the Concord Hospitality family may be the right fit for you With an associate first culture, a career with Concord comes with multiple benefits Join our family a ...
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Hotel Front Desk Associate
4 weeks ago
Concord Hospitality Enterprises Company Raleigh, United StatesAs a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Hotel, Front Desk Associate, ...
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Hotel Front Desk Associate
4 weeks ago
Sree Hotels Raleigh, United StatesWe offer Daily pay Access up to 50% of your earned wages after every shift. · The Courtyard by Marriott and Residence Inn by Marriott, a dual brand hotel located in the Brier Creek area of Raleigh, is looking for experienced Front Desk Associates to serve as our guests' first poi ...
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Front Desk Associate- Raleigh Area
2 weeks ago
NFC Amenity Management Raleigh, United StatesJob Description · Job DescriptionWE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U ...
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Raleigh Area Front Desk Associate
2 weeks ago
NFC Amenity Management Raleigh, United StatesJob Description · Job DescriptionWE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U ...
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Bilingual Medical Front Desk Associate
2 weeks ago
North Carolina Retina Associates Raleigh, United States Full timeNow hiring highly motivated, organized individuals to work as front desk associates for the largest Retina Practice in North Carolina. · Bilingual Spanish and English REQUIRED. The candidate must be able to read, write, and speak Spanish fluently. · The front desk associate work ...
Hotel Front Desk Associates - Smithfield, United States - Fairfield Inn & Suites Smithfield
Description
Job Description: Hotel Front Desk Associate
Position Overview:
The Hotel Front Desk Associate is responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to guests throughout their stay. This proactive and friendly individual is the first point of contact for guests, offering a warm welcome, assisting with check-ins and check-outs, and satisfying guest requests and inquiries.
Responsibilities:
1. Guest Service:
- Greet guests in a welcoming manner upon arrival, ensuring a positive first impression of the hotel.
- Assist guests with check-ins, check-outs, and payment processes, maintaining accuracy and efficiency.
- Provide information to guests regarding hotel facilities, services, and local attractions, ensuring guests have a delightful stay.
- Handle and resolve guest complaints and problems promptly, ensuring guest satisfaction.
- Offer quick and effective responses to all guest inquiries, providing accurate information and guidance.
2. Reservation and Front Desk Operations:
- Efficiently process reservations, cancellations, and modifications, applying appropriate rates and discounts while adhering to hotel policies.
- Maintain up-to-date knowledge of room availability, rates, packages, and promotions, encouraging upsells and cross-selling opportunities to maximize revenue.
- Coordinate with the housekeeping department regarding room status and availability, ensuring prompt and accurate communication.
- Assist in processing cash payments, credit card transactions, and relevant paperwork, maintaining proper record-keeping.
3. Administrative Support:
- Answer phone calls, take messages, and redirect calls as required, displaying a professional and helpful attitude.
- Perform accurate and organized filing of guest registration cards, ensuring efficient retrieval when necessary.
- Conduct end-of-day procedures, including reconciling cash register, preparing reports, and balancing the cash drawer.
- Maintain a clean and organized front desk area, ensuring it is presentable throughout the day.
4. Team Collaboration:
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless operations.
- Communicate guest feedback to relevant departments to continuously improve service quality.
- Attend team meetings and training sessions, keeping up-to-date with hotel policies, procedures, and promotions.
- Support and assist other team members as needed, fostering a positive and cooperative work environment.
Qualifications:
High school diploma or equivalent; relevant certification or training in hospitality is a plus.
- Previous customer service experience, preferably in a hotel or hospitality environment.
- Excellent verbal and written communication skills in English, with additional languages advantageous.
- Strong interpersonal skills, demonstrating a professional and friendly demeanor.
- Exceptional problem-solving and conflict resolution abilities.
- Proficient computer skills, including knowledge of reservation software and Microsoft Office Suite.
- Ability to multitask and work under pressure while maintaining attention to detail.
- Flexibility to work in shifts, including weekends, evenings, and holidays.
Joining our team as a Hotel Front Desk Associate provides an excellent opportunity to showcase your exceptional customer service skills while contributing to a positive guest experience. In addition, we offer competitive compensation, training opportunities, a positive work environment, and potential for growth.
