Support Engineer - Austin - Aiven

    Aiven
    Aiven Austin

    23 hours ago

    $100,000 - $120,000 (USD) per year
    Description

    Support Engineer

    We're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity by providing a cloud data platform that makes open-source databases search streaming and application infrastructure easily accessible.

    • Deliver exceptional customer service within SLAs Develop deep expertise in our Aiven Platform and Services Apply experience with open-source databases technologies such as PostgreSQL MySQL Redis Kafka OpenSearch Cassandra Grafana Troubleshoot complex issues especially in Linux environments public clouds AWS Google Azure Compute Storage Networking Security groups Identify trends in customer feedback report suggest improvements Help evolve develop support processes tooling Create refine Runbooks Playbooks from encountered issues streamlining future resolution processes fostering knowledge sharing Research report product malfunctions expedite resolution process ensuring optimal outcomes Collaborate cross-functional teams including Documentation Product Sales Engineering Engage customers teams via channels ticketing system email chat occasionally phone remote sessions diagnose resolve issues Mentor mentored share knowledge experience help them grow succeed

    Requirements:

    • 4-7 years experience Support Engineer Testing Specialist SaaS software company or your experience open-source databases technologies like PostgreSQL MySQL Redis Kafka OpenSearch Cassandra Grafana Strong Linux Networking skills administrator Support Engineer Excellent communication connect users adjust tone deliver personalized support Critical thinking prioritizes client needs perspectives Strong written verbal communication clearly articulate root cause analysis diverse stakeholders Knowledge distributed systems ability read write SQL Previous use Zendesk Slack ServiceCloud Google Jira Intercom Github Experience public clouds across compute storage networking security take charge attitude technically curious detail-driven goal-oriented focused delivering results Participate weekend on-call rotation Nice have: Experience developer Support engineer products Apache Kafka PostgreSQL MySQL Opensearch Elasticsearch 1+ years developer site reliability engineer devops engineer Open source contributions code bug reports community documentation Amazing Whats next If think Aiven place align Values yours send resume we'll get touch Global Benefits Hybrid work policy Choose equipment setup success Professional Development Plan budget learning opportunities Holistic wellbeing Employee Assistance Program Global Time Off Commitment Parental Sick Leave Personal Time Enjoy country-specific benefits global cast How Recognize Avoid Employment Scams Fake job postings used scammers personal information At Aiven emails recruitment @aiven.io greenhouse.io eu.greenhouse.io domain interviews conducted video call person Interviews never occur text chat Unsure legitimacy job opportunity/offer pertaining Aiven reach recruitment@aiven.io Equal Opportunities Provides equal employment opportunities qualified employees applicants without regard age gender identity national ethnic origin religion sexual orientation physical mental ability marital family status other similar attributes Compliance applicable local laws non-discrimination employment location operates This policy applies all terms conditions employment recruiting hiring placement promotion termination layoff transfer leaves absence compensation training related accommodations persons disabilities special needs working environment job application procedures Reasonable accommodations for persons disabilities need support workplace We committed continuously improving accessibility Option request discussion application process questions applying please write recruitment@aiven.io

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