Senior Operations Manager - Tupelo - Abacus Solutions Group

    Abacus Solutions Group
    Abacus Solutions Group Tupelo

    3 hours ago

    $90,000 - $155,000 (USD) per year *
    Description

    Abacus Solutions Group is currently seeking a Senior Operations Manager for a brand-new warehouse opening in the Southaven, MS area. This role is for a large, growing apparel brand.

    Job Summary: The Senior Operations Manager is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager plays a critical role in peak execution, people leadership, and operational scalability.

    Responsibilities:

    • Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.
    • Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment.
    • Monitor real-time performance and adjust labor and workflows to meet changing demands.
    • Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders.
    • Drive strong safety performance and ensure compliance with all workplace safety standards.
    • Coach leaders on performance management, engagement, and talent development.
    • Execute peak-season and promotional event plans, including staffing, training, and shift coverage.
    • Manage labor productivity, attendance, and overtime to meet volume requirements.
    • Support flex staffing, temporary labor, and cross-training strategies.
    • Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.
    • Conduct root-cause analysis for misses and lead corrective action plans.
    • Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.
    • Ensure effective use of WMS, OMS, labor management, and fulfillment technologies.
    • Partner with IT and engineering teams to resolve system issues and improve throughput.
    • Support rollout and stabilization of automation and process changes.
    • Manage departmental labor and operating costs within budget.
    • Identify productivity improvements and cost-saving opportunities.
    • Support capital and process improvement business cases.
    • Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.
    • Communicate operational status, risks, and performance updates to site leadership.

    Qualifications:

    • Bachelor's degree in supply chain, Operations, Business, Engineering, or related field preferred.
    • 5–8+ years of progressive operations leaedership experience in e-commerce, fulfillment, or high-volume distribution.
    • Experience leading large teams in a multi-shift environment.
    • Strong execution in fast-paced, high-change environments.
    • Data-driven mindset with strong analytical and problem-solving skills.
    • Hands-on leadership style with the ability to coach and develop teams.
    • Working knowledge of WMS, labor management systems, and fulfillment KPIs.
    • Fulfillment center environment with extended hours and peak-season demands.
    • Ability to work nights, weekends, and holidays as required.
    • Minimal travel expected.

    Compensation: $100K - $125K

    * This salary range is an estimation made by beBee
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