- Owning the end-to-end experience for key retail partners (Target, Walmart, Amazon wholesale, specialty accounts, distributors)
- Order processing and item setup within Target's ecosystem
- Managing a team responsible for order entry accuracy fill rate management OTIF performance chargeback prevention routing guide compliance retailer-specific requirements
$3$and communicating effectively with stakeholders including Sales Sales Ops Planning Logistics 3PLsidentifying recurring issues short ships ASN errors pricing discrepancies compliance missesdriving root-cause fixes establishing tracking KPIs response time deductions account satisfaction setting up SOPs escalation paths training materials playbookspartnering leadership process improvements systems EDI reporting automation being calm capable point person when things go sideways helping prevent next timecomfortable navigating cross-functional conversations holding others accountablestrong understanding EDI chargebacks deductions routing guides wholesale workflowsproven people manager building strong teams highly organized detail-oriented unflappable under pressureSystems-savvy ERP EDI platforms Excel Sheets reporting toolsclear communicator balancing firmness partnership} -
We're looking for a Order Processing Manager to lead and evolve our Wholesale Customer Service function.This role sits at the intersection of sales, operations, logistics, and our retail partners—owning the day-to-day execution that keeps accounts happy, orders clean, and issues ...
Los Angeles1 month ago
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Order Processing Manager - Los Angeles - confidential
Description
Order Processing Manager
We're seeking a seasoned professional to lead our Wholesale Customer Service function, driving day-to-day execution and ensuring high-volume, high-expectation wholesale account management.
This role sits at the intersection of sales, operations, logistics and retail partners. Key responsibilities include:
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Order Processing Manager
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