Customer Service Representative - Warrensville Heights, OH
2 days ago
Job description
Job Title: Customer Service Representative (Temporary)
Location: Warrensville Heights, Ohio (In-Office)
Pay Range: $20.00 – $25.00 per hour
Position Overview:
We are seeking a professional and dependable Customer Service Representative to join our property management team in Warrensville Heights, Ohio. This is a temporary, in-office position that serves as a primary point of contact for tenants, prospective residents, property managers, vendors, and other internal staff. The ideal candidate is organized, customer-focused, and experienced in handling a high volume of inquiries while maintaining professionalism and efficiency.
Key Responsibilities:
Serve as the first point of contact for tenant and client inquiries (in-person, phone, and email)
Respond to questions regarding leases, maintenance requests, payments, and general property information
Assist with scheduling maintenance and coordinating with vendors
Maintain accurate tenant records and update property management systems
Process paperwork, applications, and other administrative documentation
Prepare correspondence, notices, and reports
Provide general administrative support to ensure smooth office operations
Utilize de-escalation techniques to effectively resolve tenant concerns and complaints
Deliver excellent customer service while adhering to company policies and procedures
Qualifications:
Minimum of one (1) year of customer service experience required
Experience in property management preferred
Strong administrative support skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Knowledge of de-escalation and conflict resolution techniques
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced office environment
Work Environment:
Temporary, in-office position located in Warrensville Heights, Ohio
Standard business hours
Compensation & Benefits:
$20.00 – $25.00 per hour (based on experience)
Most major holidays off
Paid Time Off (PTO) offered
Qualified candidates who are customer-focused and thrive in a professional office setting are encouraged to apply.
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