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Professional Customer Service Representative - California City, United States - JobRialto
Description
Job Description:
Summary:
The main function of a call center/customer service specialist is to interact with patient's to provide information in response to inquiries about products, medical inquiries, and to handle complaints.
A typical Patient Support Agent is responsible for determining the patient's issue, offer possible solutions or providing follow-up as needed.
Patient Support Agents may be inbound, outbound or a combination of both.Job Responsibilities:
Provide patient education on valvular heart disease and company products.
Contact patients to respond to inquiries or to notify them of case updates.
Refer patient grievances to designated departments for further investigation.
Keep records of patient interactions via digital patient database, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently, prioritize, and manage one's time.
Ability to accurately document and record customer/client information into a CRM.
Previous experience with computer applications, such as Microsoft Word and Excel.
Previous experience with Microsoft Outlook and Teams a plus.
Education/Experience:
High School Diploma or GED
2-4 years customer service experience
Healthcare call center or in healthcare setting experience required
Education: Bachelors Degree