Lead Field Engineer - Eden Prairie - SpeedCast

    SpeedCast
    SpeedCast Eden Prairie

    5 days ago

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    Description

    Lead Field Engineer

    The Lead Field Engineer will be responsible for managing the Field Services personnel effectively and efficiently to perform on-site routine services including installation, maintenance, troubleshooting, and repair of Qatargas hub and remote sites, ensuring the customer's requirements are met.

    Responsibilities

    • Work closely with in-country manager / SDM to deliver high-quality engineering outputs across all technical aspects of project and service delivery in Qatar.
    • Lead and manage all engineering activities for QG Hub in North Qatar and work with SDM to ensure routine maintenance is upheld to the highest possible standards.
    • Ensure all Field Service projects in Qatar are completed within the deadline to meet customers' needs.
    • Oversee the supervision, scheduling, training, and mentoring of the Field Service Engineers and Technicians in Qatar, including 3rd parties.
    • Ensure all tools & testing equipment used in Qatar are in order, calibrated, and accounted for. Share quarterly inventory checks with Field Service Manager – Middle East and SDM.
    • Carry out inventory checks of all in-country hardware and share inventory reports every quarter.
    • Recognize areas within the Field Service that require improvement and ensure these are addressed following Speedcast procedures.
    • Handle escalated issues arising from the field and customers in Qatar and coordinate with SDM & Field Service Manager and other departments to resolve them timely.
    • Communicate expectations regarding performance and hold FE and Techs in Qatar accountable for results and motivate them to meet/exceed KPIs.
    • Enhance team communication and engagement.
    • Ensure the team is aware of the company's technologies and that they have the knowledge of how to implement it.
    • Develop and continuously improve the team's performance and competencies.
    • Promote teamwork within the region and ensure that all FEs and Techs are well motivated.
    • Ensure the team has the required spare parts for immediate dispatch that result in customer satisfaction.
    • Ensure that established corporate processes and procedures are fully understood and followed by the field team, always holding team members accountable for following them.
    • Ensure that the team is fully aware of the company policies and rules, learning and service portals (ServiceNow, LMS, SharePoint, Teams, etc.).
    • Conduct ongoing meetings with the team to review ongoing activities and updates.
    • Create a relationship and experience for customers that differentiates Speedcast.
    • Establish and build strong relationships with 3rd parties and subcontractors in Qatar.
    • Negotiate the best daily rate with 3rd parties, establish SLA in accordance with the company's payment terms and conditions.
    • Provide monthly reports to the Field Service Manager – Middle East and SDM with HSE activities, field activities, issues, and resolution.

    Requirements

    • Engineering degree in Telecommunications or equivalent.
    • 10+ years of experience in IT and Telecommunications business with hands-on experience on VSAT.
    • 3+ years of experience in running operations in Qatar (licensing, satellite equipment importation).
    • 3+ years in a Senior Field Engineering role with demonstrated leadership experience.
    • Demonstrated focus on customer service quality.
    • Able to multi-task, highly organized, having demonstrated ability to prioritize.
    • Effective verbal and written communication skills.
    • Demonstrated ability to understand the company 'vision' and communicate to a team.
    • Excellent understanding of Quality, Health, Safety, and the Environment.
    • Background in ITIL preferred.
    • Project Management Certification is a plus.

    Estimated salary: $120,000 - $180,000 per annum, depending on qualifications and experience.

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