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Oak Park

    IT Technologist - Oak Ridge, United States - ITR

    ITR
    ITR Oak Ridge, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionIT Technologist (Deskside Support)Position Overview:East Tennessee company is seeking a IT Technologist to support onsite users. Serve as a primary point of contact for onsite staff seeking information technology assistance and will provide a wide range of computing support services. Candidates must be able to pass a background/drug screen. No Corp to Corp.Required Qualifications
    • Provide in-person (deskside) user support.
    • Serve as an escalation point for the installation, configuration, and troubleshooting of hardware, software, and operating systems.
    • Troubleshoot and resolve network connectivity issues.
    • Application troubleshooting including Teams.
    • Configuration and support of web browsers.
    • Research and identify solutions to problems using a variety of resources.
    • Create and review Knowledge Base articles for the group.
    • Ability to work with minimal direct supervision.
    • Exhibit a customer service mindset while solving problems independently or collaboratively.
    Preferred Qualifications
    • Associates degree and/or a minimum of three years directly related experience supporting IT initiative.
    • Knowledge of IT best practices, policies, and procedures
    • Knowledge of ITIL principles
    • Knowledge of diverse computing environments.
    • Knowledge of the ServiceNow's ITIL management system
    • Knowledge and experience working with supported software: e.g. Adobe; Entrust; etc.
    • Familiarity and knowledge of IT systems, SBMS, and other processes unique to ORNL and provide and assist users with these products.
    • Provide executive level technical support
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