- Conduct daily check-ins with outside sales partners.
- Support scheduling meetings, demonstrations, and other activities with existing and potential customers.
- Identify opportunities to encourage customer growth and increase revenue conversion.
- Review sales pipelines and opportunities bi-monthly.
- Develop new and existing relationships across the customer base.
- Engage with predefined client segments, delivering tailored reports and project planning support.
- Provide updates on customer perspectives and strategic insights to internal partners.
- Manage customer inquiries via phone, cases, and email.
- Own the order lifecycle, from accurate entry to delivery updates and invoice receipt.
- Create pricing and availability quotes, ensuring timely information and updates.
- Resolve customer issues efficiently and escalate matters with urgency.
- Collaborate with internal departments to address client issues.
- Foster familiarity with product applications at an intermediate level.
- Scale up or down to support team members as needed.
- Cross-train Customer Service team members on client bases.
- Attend assigned training sessions.
- Attend in-person client meetings as required.
- Perform other duties as assigned.
- Minimum 5 years of senior-level customer service experience.
- Proficiency in SAP or similar ERP systems.
- Proficiency in Salesforce or similar CRM systems.
- Microsoft Office applications expertise, including Outlook, Word, Excel, PowerPoint.
- Strong oral and written communication skills, with strategic presentation abilities.
- Bi-Lingual preferred.
- Detail-oriented, with high-quality work and a sense of urgency.
- Ability to adapt to change.
- Customer focus, empathy, friendly demeanor, and positive energy.
- Excellent time management and multi-tasking skills under pressure.
- Strong interpersonal and communication skills in a team environment.
- High emotional intelligence in the workplace.
- Embody Murrelektronik's Core Values.
- Bachelor's degree in business or related field preferred.
- OCCASIONAL TRAVEL REQUIRED FOR THIS POSITION.
-
Customer Success Manager
5 days ago
Brightree Peachtree CornersBrightree is a wholly owned subsidiary of ResMed. When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better out ...
-
Customer Success Manager
1 week ago
EMERALDX, Inc Alpharetta Full timeJob Description · Overview: · Emerald seeks a Customer Success Manager to build strong relationships with clients, ensuring successful execution of integrated media campaigns and driving customer satisfaction for key B2B media brands. · The Customer Success Manager is responsible ...
-
Customer Success Manager
1 week ago
Euna Solutions Alpharetta Full timeJob Title: · Customer Success Manager · Overview: · The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success. · This position is responsible for ensuring that our ...
-
Manager, Customer Success
3 days ago
Intuit AtlantaJob Title: Manager of Customer Success · About the Role · We are seeking a highly experienced and motivated individual to lead our Customer Success team. As the Manager of Customer Success, you will be responsible for driving net revenue retention and sustainable, long-term custo ...
-
Customer Success Manager
3 days ago
Itential TateJob Description · Itential is seeking a CUSTOMER SUCCESS MANAGER to join our growing Customer Success Team. This candidate will be an experienced professional with expertise in building client relationships and understanding technical needs to foster strong platform adoption. · T ...
-
Customer Success Manager
4 days ago
AchieveIt Atlanta Full timeJob Title: Customer Success Manager · AchieveIt is looking for a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing the day-to-day activities of assigned customers to deliver outstanding value and service.The ideal candi ...
-
Customer Success Manager
1 day ago
QGenda AtlantaDESCRIPTION of Customer Success Manager Role at QGenda · About Us · QGenda is a leading healthcare workforce management software platform, empowering the industry to make strategic workforce decisions. With over 4,500 healthcare organizations trusting our unified platform, we s ...
-
Customer Success Manager
2 days ago
Cisco AtlantaCisco Customer Success Manager · Drive customer success and adoption of Cisco technologies, ensuring value realization and growth. As a key point of contact, guide customers through software adoption and facilitate workshops to review progress and ensure successful onboarding. · ...
-
Customer Success manager
5 days ago
Tech Stars Group LLC AtlantaAbout the job Customer Success Manager · CUSTOMER SUCCESS MANAGER · JOB SUMMARY · At OncoLens, we envision a world where every cancer patient has access to the best possible minds, therapies and innovations in care. The company has created an AI driven oncology care platform that ...
-
Customer Success Manager
3 days ago
Waste Pro AtlantaJob Title: Sales Customer Success Manager · The Waste Pro Sales Customer Success Manager plays a crucial role in the long-term growth and retention of WP revenues through consistent, effective existing customer interactions and relationship building activities. · Key Responsibili ...
-
Customer Success Manager
4 hours ago
NICE AtlantaJob Title: Customer Success Manager · At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. · We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate ca ...
-
Customer Success Manager
5 days ago
Elliptic AtlantaCustomer Success Manager · This is an exciting opportunity for a Customer Success Manager to join our global Revenue team and champion uncovering and developing new commercial opportunities within our base of existing customers in the Americas region. · The Impact You Will Have: ...
-
Customer Success Manager
3 days ago
Sage AtlantaCustomer Success Manager · Job Description: · The Sage Customer Success team's mission is to ensure the success of our customers. The Customer Success Manager (CSM) provides technical leadership, innovations, and capabilities to multiple Sage financial products, including Sage fo ...
-
Customer Success Manager
1 week ago
Greenlight Guru Atlanta Full timeJob Title · **Customer Success Manager** · At Greenlight Guru, we're on a mission to improve the quality of life by helping medical device companies bring higher quality, life-changing products to market faster. · Our cloud-based technology serves global customers with a platform ...
-
Customer Success Manager
5 days ago
AchieveIt AtlantaAchieveIt empowers organizations to execute their strategies and gather actionable insights. Customer Success is crucial to our long-term profitability. Our team drives customer retention and growth, from implementation to long-term support. · Key Responsibilities: · Manage all p ...
-
Customer Success Manager
5 days ago
MongoDB AtlantaMission Statement · Empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data. · About MongoDB · We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloa ...
-
Customer Success Manager
5 days ago
Uncapped AtlantaJob Description · About Us · At Uncapped, we empower ambitious founders to achieve their goals. If you are seeking a new role in Sales/Customer Success, join our high-performing team working with the Founders and decision-makers of high-growth companies in the US. · We are transf ...
-
Customer Success Manager
2 days ago
QuantHub Atlanta Full timeJob Title · Job DescriptionCultivate Strong Client Relationships and Drive Growth as a Client Success Manager at QuantHub. · This role is ideal for a proactive and personable individual who can manage projects, identify expansion opportunities, and ensure clients realize the full ...
-
Customer Success Manager
8 hours ago
Chamberlain Group TateJob Summary · Join Chamberlain Group's myQ Enterprise team in building an emerging business within our Commercial team. As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, gara ...
-
Customer Success Manager
14 hours ago
NICE Atlanta, GAJob Description · NICE is seeking a Customer Success Manager to join our VRS Public Safety team. This role will be responsible for ensuring that customers fully realize the value of NICE's cloud-based Evidencentral digital evidence management platform. · Key Responsibilities: · S ...
Customer Success Manager - Suwanee - Murrelektronik

Description
About Murrelektronik
Murrelektronik's success is built on committed employees, innovative products, and a customer-centric approach. As a leader in our industry, we pride ourselves on maintaining close relationships with our customers and prioritizing employee satisfaction.
We offer a comprehensive benefit package, including medical, dental, and vision services, tuition reimbursement, and flexible work environments. We strive to support our employees' well-being through various services and benefits.
Summary
The Customer Success Manager serves as the main point of contact for outside sales partners, supporting the day-to-day development of sales regions. They possess an in-depth understanding of customer needs and communicate common customer behaviors to the sales, marketing, and product teams.
This role requires addressing customers' needs and concerns promptly, developing strong relationships, and resolving cases effectively.
Essential Duties
Desired Knowledge, Skills, and Abilities:
Education
Travel
-
Customer Success Manager
Brightree- Peachtree Corners
-
Customer Success Manager
Full time EMERALDX, Inc- Alpharetta
-
Customer Success Manager
Full time Euna Solutions- Alpharetta
-
Manager, Customer Success
Intuit- Atlanta
-
Customer Success Manager
Itential- Tate
-
Customer Success Manager
Full time AchieveIt- Atlanta
-
Customer Success Manager
QGenda- Atlanta
-
Customer Success Manager
Cisco- Atlanta
-
Customer Success manager
Tech Stars Group LLC- Atlanta
-
Customer Success Manager
Waste Pro- Atlanta
-
Customer Success Manager
NICE- Atlanta
-
Customer Success Manager
Elliptic- Atlanta
-
Customer Success Manager
Sage- Atlanta
-
Customer Success Manager
Full time Greenlight Guru- Atlanta
-
Customer Success Manager
AchieveIt- Atlanta
-
Customer Success Manager
MongoDB- Atlanta
-
Customer Success Manager
Uncapped- Atlanta
-
Customer Success Manager
Full time QuantHub- Atlanta
-
Customer Success Manager
Chamberlain Group- Tate
-
Customer Success Manager
NICE- Atlanta, GA