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    Client Service Technician - Helena, United States - State of Montana

    State of Montana
    State of Montana Helena, United States

    3 weeks ago

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    Description

    The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services Division, Office of Public Assistance.


    The Office of Public Assistance (OPA) administers Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamps), Healthy Montana Kids (HMK), and Medicaid for families, children, aged, blind, and disabled individuals.

    The Client Service Technician serves as the initial contact for the public and providers seeking services from OPA. This position provides information and assistance to individuals applying for services or expedited SNAP applications. This position also makes referrals as needed to food banks, human resource councils, and public housing.

    Why Join DPHHS


    Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence.

    By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.


    The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

    In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

    Qualifications for this Career Opportunity


    • Knowledge of general office work and principles and practices of customer service.
    • A positive outlook, dependability, accuracy, and pride with your work.
    • Interpersonal, positive minded, time management, and organizational skills.
    • Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheet, word processing, database, email, internet, and other computer programs.
    • Meet minimum qualifications:
    • High School diploma or GED equivalent.
    • Two years of job-related work experience in an office, receptionist, clinic, or related area.
    • Other combinations of job-related work experience may be considered on a case-by-case basis.
    • Preferred experience: Extensive customer service and computer experience that includes data and Windows-based navigation. Experience working with tribal government entities and/or other organization of native peoples.
    How to Apply

    Submit your application on the State of Montana careers website. No additional application materials are required.


    Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended.

    DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

    For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

    This position is open until filled with frequent screening of applications.
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